What are the responsibilities and job description for the Japanese Bilingual Customer Service Representative position at aiTWorks?
aiTWorks, an employment agency (www.aitworks.com) is looking for a candidate who seeks a Customer Service Representative in Scientific Instruments Manufacture Company.
*Company: Scientific Instruments Manufacture Company
*Job Type: Full time
*Title: Customer Service Representative
*Location: Bellevue, WA
**** On-site job.
*Salary: $23.00 - $27.00 / hour (Depends on your skills and work experience)
*Time: 7:30AM - 4:30PM / 5days between Monday and Friday
**No Overtime.
**Lunch Time: 1hour
**Short Break Time Total 20min: 10 min each / Morning and Afternoon
*Benefits:
・Insurance (Medical, Dental, Vision)
・Employment Assistance Program
・Life Insurance
・Retirement plan
・Paid sick leave
・Paid vacation etc...
*JOB DESCRIPTION
- Troubleshoot, and demonstrate every product
- Take incoming calls from customers who have a sales request
- Keep close internal communication with NA Sales representative and share accurate information with customers
- Respond to emails and telephone calls for sale-related inquiries in a timely manner and provide excellent customer service.
- Prepare monthly sales activity reports etc.....
*QUALIFICATIONS
- Written and verbal communication skills
- 1- 2 years of customer service experience
- Microsoft Excel, Word, and Outlook experience. Typing skills Valid Washington Driver’s license. (Some skills better to have, not required)
- Call center experience
- Experience/background in food science, agriculture, food manufacturing, beverage industry, chemical, pharmaceutical or clinical knowledge
- Bilingual Japanese/English
- AA degree of equivalent work experience
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- No nights
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Required)
- Phone etiquette: 2 years (Required)
Language:
- Japanese (Preferred)
Work Location: On the road
Salary : $23 - $27
