What are the responsibilities and job description for the Account Manager position at AJC International?
About AJC Logistics:
AJC Logistics LLC is a diversified logistics service provider specialized in Truck Brokerage, Ocean & Air Freight Management Services, Third Party Logistics, International Freight Forwarding, and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to manage the transport of merchandise, domestically and internationally, with superior customer service supported by integrated management systems. AJC takes a customer-centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com
Position Summary:
Seeking a highly motivated Account Manager to support our truck brokerage team. The Account Manager will be responsible for operational duties through a variety of tasks. You will be exposed to our talented workforce and diverse company culture while having the opportunity to make an impact on our business. If you are passionate about logistics, have excellent communication skills, and attention to detail – please apply!
Scope of Responsibility:
- Oversee and confirm shipments are being serviced within customer expectations.
- Coordinates all preplans – build loads/appointments.
- Manage all communication load details to customers.
- Troubleshoot and resolve any issues that arise with shipments.
- Maintain daily contact with customers from emails to phone calls.
- Preserve excellent relationships with decision-makers with both internal and external customers.
- Manage all customers’ schedules in the most effective manner.
- Timely response to customer inquiries.
- Accurately enter data into Transportation Management System (TMS).
- Manage and schedule appointments with shippers/receivers and build new loads from work orders.
- Manage and update customer portals daily.
- Oversee the Tracking/Tracing and delivery within TMS are being completed on a timely basis.
- On an on-needed basis, be available remote for after-hours contact for emergencies on a “rotating basis.”
Essential Skills:
- Detail-Oriented and multi-tasking- You are zoned in on the detail while managing various tasks daily.
- Communication and strong customer service skills- You enjoy daily interaction with customers and problem solving to get the job done!
- Ability to be proactive and follow through on all duties- Work ethic is important to you!
- Adaptable and willing to learn new parts of the business- We are always growing and have opportunities for you to gain hands-on experience!
- Advanced proficiency in Microsoft Office
Education and Experience:
- Bachelor's degree or relevant experience preferred.
- 1 year of industry or logistics customer service-related experience required.
- Ability to multi-task and prioritize
- Strong interpersonal skills, ability to communicate and interact with all levels of management, clients, and carriers/drivers
- Aggressive and competitive nature with the ability to work in a team-oriented, fast-paced environment
- Requires attention to detail, excellent problem solving, conflict resolution, and organizational skills
- High level of energy, enthusiasm, and a strong sense of urgency
- Advanced computer skills (Microsoft Office, Explorer, Outlook, 50 WPM)
Language:
-Candidates must be able to speak, read, and write in English fluently.
