Product Program Manager

Exp : 0 Yrs - 2 Yrs

Job type : Contract

Duration : 20 hours a week

Location : San Jose, CA ‍

Mandatory : US citizens only ‍

Position : 1

Roles and responsibilities

• Create and deploy workflows to support the SaaS product.
• Maintain operational oversight and look for ways to improve efficiency or reduce the margin for error.
• Manage several projects aimed at improving current or future programs.
• Develop your expertise in multiple process documents across different programs.
• Create and update training materials to ensure vendor operators have clear guidelines.
• Work closely with cross-functional teams.
  

Required skills:

• BS/BA or an equivalent degree
• Extensive experience in project management, product management, operations, or a related field is required.
• Experience with process improvement
• Ability to conduct analysis, influence stakeholders, and execute within a specified time frame. Working and communicating with highly technical management teams is a plus.
• Extensive experience with large-scale operations, vendor management, outsourcing, and workforce management/tooling/capacity planning/project management/vendor compliance requirements is required.
• In the context of Operational Workflow Management, capable of accountability, ownership, and leadership.

Added advantage:

• Certifications in Project Management or Agile.
• What technologies, and how deep must they be, must a candidate have to be successful in this role?
• Must be proficient with office equipment.
• Confluence and JIRA are advantageous.
• What soft skills do you believe candidates must have to be successful in this role?
• Ability to modify communication style to effectively support the team