Support Delivery Manager..

Are you excited by the prospect of creatively solving problems and delivering exceptional customer service?

Are you an innovative, experienced leader when it comes to global Security Operations Centres?

Join a talented team of security trailblazers

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Partner with the best

In this role you will maximize value, retention and growth throughout the customer lifecycle. You will help build, innovate and evolve customers performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As a Support Delivery Manager, you will be responsible for:

• Providing continuous updates and system reviews by updating the customer in the form of weekly updates, monthly case summary reports and QBR
• Being a technical consultant, helping to achieve the customers long term vision for high quality security experiences
• Educating and delivering new, enhanced service features and patch management across the full product lifecycle
• Performing weekly checks to determine how well the systems are running and what improvements can be made via configuration changes.

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelors degree or its equivalent
• Have hands-on experience with advanced Linux administration
• Have thorough understanding of network protocols and basic troubleshooting on network devices, OSs.
• Experience with automation with Chef, Puppet, Salt or Ansible
• Be fluent in at least one scripting language, preferably Python.

Work in a way that works for you

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

Working with us

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination or an approved exemption, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission and exemption request protocols during the hiring and onboarding process.
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