What are the responsibilities and job description for the Of position at Akia?
Akia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do.
As the VP of Customer Success, you’ll play a critical role to build and operationalize the organization to drive post-sales success for our customers.
Your team's objectives are to drive customer health, retention, and expansion opportunities by providing a best-in-class service that meets our customers’ business needs.
As the leader of a growing team, you will define new processes, hire and manage Customer Success Managers, and collaborate internally within Akia to drive continuous growth and improvement.
What you’ll be doing
- Build customer success organization to attract and retain talent
- Coach and mentor high-performing individual contributors
- Define and own the post-sales customer experience - implementation, support, churn prevention, and account expansion
- Work with operations to define and measure organizational impact
- Understand our customer base and their business needs in order to promote trust; and drive results, best practices, and adoption
- Partner with sales, product, and engineering to increase revenue and enhanced products
What you should have
- 10 years in a customer success leadership role in fast-growing SaaS companies
- Work Full-Time in office (San Francisco)
- Experience building customer success organizations for scale and growth with well-defined metrics
- Demonstrated ownership and success of operational rigor and consistency
- Process-oriented with goals to create efficiency through automations and toolings
Perks!
- Paid Time Off
- Health, Dental, Vision, Life benefits
- 401k Matching
- Commuter benefits
Job Type : Full-time
Work Location : On-site
Last updated : 2024-09-29