Operations Supervisor

At LDRM we streamline the review, validation, compliance and submission of virtually any government-specific system application. That enables our customers to achieve predictably lower costs, greater information security, leaner operations and more effective digital government. LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support. LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: www.ldrmllc.com, Do you want the opportunity to apply your skills to solve meaningful challenges? Would you like to contribute to a team where your work will make a difference and your expertise is valued? Are you passionate about providing great customer service supporting the National Visa Center? If so, apply today! As an Operations Supervisor you’ll train and guide our staff supporting the important work we do at the National Visa Center. You will work in one of several functional areas overseeing day-to-day operations, keeping quality at an optimal level, and making sure our people are aware of performance expectations and are up to date on their training. You will be an integral part of our peoples’ work experience, which translates to a smoother immigration process for those trying to legally come to live, work, or study in America. Once you’re here, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. Career development is as important to us as it is to you, which is why we love to promote from within. Read on to find out what you’ll do. As our Operations Supervisor: - You will supervise, direct, train, and assist our staff in performing applicable support functions as it relates to your assigned functional area - You will oversee the day-to-day operations to ensure the work performed in your functional area meets optimum quality standards. You will also provide procedures and retraining to employees as needed - Use your independent judgement to assign work to employees based on site needs to meet production or quality objectives - You will work with the Operations Manager and the Assistant Operations Manager to ensure functional area deliverables are turned in on time - You track progress of all your functional area’s activities and make adjustments to achieve objectives. You report the status of progress to the Unit Manager or Assistant Operations Manager as appropriate - When needed, you will manage the progressive discipline process within your functional area and make recommendations for promotions and terminations as necessary - You Initiate performance reviews for employees within your area of responsibility - You will Interview and assess applicants and make recommendations for candidate selection - You will train new employees and conduct refresher training for existing employees - You ensure that the standard operating procedures (SOPs) for your area of responsibility are used, understood and kept up to date.

Qualifications:

- Must have HS Diploma or Equivalent, however, an Associates Degree preferred - An additional two years (2) of (similar) team management experience may be substituted for an Associate’s Degree. - One (1) year of experience in visa operations support; however, one (1) year of supervisory experience may be substituted for visa operations support experience. - Must be a US Citizen with the ability to obtain and maintain a government security clearance. - You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19. The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessar y. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis. The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. Please do not use the dedicated email or phone number above to inquire on the status of your job application. In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.