Project Coordinator/LIPH

Job Title:                                Project Coordinator/LIPH

Reports to:                             Recertification Supervisor

Department:                           Recertifications (LIPH)

Date:                                       April 2022

FLSA Status:                          Exempt

 Minimum:  $45,400

General Purpose:

The primary purpose of this position is to provide special project and training support to the Recertification department of the Akron Metropolitan Housing Authority (“AMHA” or “Agency”).  Incumbent leads special projects such as regulatory compliance reviews, auditing, staff training, background preparations and maintenance of program specific reports. Specific projects will be assigned and directed based on the changing needs within the department. All activities must support AMHA's mission, strategic goals and objectives.

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Coordinates and leads special projects; performs tasks related to the assignments; researches and drafts recommendations for procedures.
• Audits in excess of twenty five percent (25%) of client portfolio; completes assigned audits in a timely manner.
• Conducts staff training for new hires; prepares resource materials; assists with the auditing of new hire calculations; participates in various department trainings.
• Conducts informal hearings in accordance with the AMHA Grievance Procedure and promptly completes complaint dispositions.
• Maintains and updates various LIPH reports, including but not limited to Enterprise Income Verification (EIV) reports set forth by HUD regulations and AMHA guidelines. 
• Assists with new move-in audits and corrections
• Works in coordination with other departments within the Agency; provides expert assistance and support to staff members; assists with difficult or unusual cases; offers technical assistance.
• Processes and responds to requests for minimum rent hardships in accordance with HUD guidelines
• Performs regular quality control for tiered rent participants requesting hardships.
• Serves as liaison between staff and Agency management; acts on behalf of supervisor when absent as directed.
• Provides excellent customer services to residents, staff and the general public as necessary.
• Supports other departmental activities as needed.

      Miscellaneous

• Devotes appropriate attention to AMHA Strategic Plan objectives as assigned, ensuring that such goals are met or exceeded.
• Participates in coaching sessions; attends meetings and follows up as necessary.
• Maintains a record of acceptable attendance and punctuality.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Competencies:  This position requires incumbents to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes working colleagues as customers. 

Effective Communication:  Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.  

Responsiveness and Accountability:  Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.  

Job Competencies:

Knowledge of the policies, procedures and goals of the Agency; advanced knowledge of the United States Department of Housing and Urban Development’s regulations and procedures as related to LIPH; knowledge of rent determinations, the client interviewing process and the Public Housing Assessment System (PHAS); strong analytic and problem solving skills; knowledge of partnered local organizations (such as the Department of Jobs and Family Services, Social Security Administration, and other community outreach programs); knowledge and experience in project management, administrative planning and coordination activities; ability to prepare meaningful reports, summaries and presentations incorporating findings and conclusions; knowledge of records management processes and procedures; knowledge of grammar, spelling and punctuation; skills in multi-tasking and prioritization; ability to maintain confidentiality.

Education, Experience and Certifications:

Bachelor’s degree; and a minimum of three (3) years’ experience as a project coordinator, preferably with experience in LIPH; or the equivalent combination of education and experience. Public Housing Rent Calculation certification required. Experience with staff training is preferred.  

Computer Skills:

To perform this job successfully, an individual should have strong computer skills and extensive knowledge of database, e-mail, calendaring, internet, spreadsheet and word processing software. Knowledge of common office and mail processing equipment and machines as well as a proficiency in typing is required. Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 20 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Office environment with occasional offsite meetings. Moderate noise level.

AMHA offers a culture committed to diversity, equity and inclusion; comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.