Customer Service Representative - State Farm Agent Team Member

Alan Parker - State Farm Agent
Macon, GA Full Time
POSTED ON 5/22/2024
ROLE DESCRIPTION: 
As a Customer Service Representative with Alan Parker State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions and billing clarification.
  • Support licensed team members administratively, including setting appointments.
  • Enhance office organization.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Experience in office administration or sales is preferred
BENEFITS:
  • Hourly pay 
  • Growth potential/Opportunity for advancement within my office

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