WHOLESALE CUSTOMER SERVICE I

Description

Job purpose This position will assist both the sales and operations departments as needed. Employee will answer phones, place orders for customers daily, and fulfills walk-in requests. Employee may also assist in other sales and operational duties as assigned.  

Duties and responsibilities 

• Provides customer service to wholesale deliveries, and will-call, bush and walk-in customers. 
• Courteously receiving customer requests for price quotations, purchase orders, order changes or adjustments and cancellations. 
• Performs data entry. 10 key and data input accuracy are a must. 
• Evaluates invoices to check for accuracy of order and prices and adjusts as applicable. 
• Checks and monitors accounts for past due and over-limit status. 
• Monitors out-of-stock items using lost sales function and reports inventory problems. 
• Coordinates all paperwork flow between warehouse and office, including invoicing, tracing, and filing. 
• Supports warehouse operations manager in verifying accuracy of orders. 
• Handles out-going mail, including Fed-Ex, UPS, USPS. Ensures accurate postage and fees are applied. 
• Updates order guides, calls customers to check on daily orders, and places courtesy calls to customers. 
• Provides administrative support to upper-level management. 
• Assists salespersons with communication of customer’s needs, administrative tasks, and any special projects. 
• Maintains professional relationships with customers and fellow employees. 
• Performs other job-related job tasks, work assignments and/or special projects as directed/assigned by Management.  

Requirements

Qualifications 

• Associates degree preferred, or 3 years plus experience office work or equivalent training or certification required. 
• Sales and/or customer service experience is essential. 
• Experience with wholesale distribution is a plus. 
• Experience with logistics inside and outside of Alaska is a plus. 
• Must have excellent interpersonal human relations and teaming skills. 
• Must be quick and accurate with figures, attentive to detail, able to multi-task and have good follow through. 
• Must be skilled in time management and capable of meeting scheduled deadlines. Strong organizational and communication skills, with attention to detail and ability to prioritize are required. 
• Must have excellent phone and PC skills-especially Microsoft Office Suite. Position requires 10-key by touch, plus type 55 wpm with proficiency and accuracy. Experience with any POS system is a plus. 
• The successful candidate will be outgoing and prefer to work in a busy environment.
• Demonstrate customer services skills, ability to relate effectively and tactfully with all levels of the organization.