Food service director

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia.

Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr's, Kings Food Markets, and Balducci's Food Lovers Market.

We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.

A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

bringyourflavor

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What you will be doing

The Director of Deli Food Service is responsible for Leading Divisions with the execution of merchandising priorities, displays, and sales initiatives throughout the company to exceed plan in driving sales, performance, and profits.

They will serve as the Leadership link between National Merchandising Team and each Division’s Management Team to ensure all merchandising programs and marketing campaigns are developed with division, store and neighborhoods demographic needs based on customer preferences.

The Director of Deli Food Service will lead innovation development for workflow methodology, customer segmentation, store, and division specific merchandising by clearly communicated and leading divisions with planning and execution.

The Director oversees all implementation of consumer centric food solutions, using lean / agile workflow and production processes, combined with automation and technology solutions.

This role is responsible for managing and driving the roadmap for the Deli Food Service business unit, collaboration with multi-level stakeholders across the organization.

Director of Deli Food Service Operations ensures we are building, developing, and maintaining innovative and effective customer first focused experiences (with associate best workflow and responsibilities) across all our Deli Food Service products.

They will work cross-functionally to resolve complex day-to-day back of house and customer facing ecosystems and delis to ensure we meet our Deli Food Service roadmap goals.

The Director of Deli Food Service should be current on all industry innovation and trends in Deli Food Service, driving innovation on new products, merchandising, marketing, sourcing, and space planning techniques to improve our competitive advantage.

The Deli Food Service Director will lead and collaborate across 4Ps, leading each Sales Manager to utilize Product, Place, Price, and Placement;

and work with division VP Ops and VPMM’s to optimize growth, productivity, shrink and financial metrics to surpass goals.

The position will be in one of our division offices (Bellevue WA, Clackamas OR, Pleasanton CA, Fullerton CA, Phoenix AZ, Denver CO, Itasca IL, Arlington TX, Lanham, MD, Malvern PA, Lubbock, TX, or West Bridgewater MA) or in our national headquarters (Boise ID).

Some travel will be required to interact with division merchandising teams and national suppliers.

Main responsibilities

• Lead the work with our Division Management Teams on maintaining National / Division store and brand standards.
• Develop and lead our Division Management Teams on strategic and tactical execution of National / Divisional marketing plans including all Our Own Brand & Hero Category programs.
• Ensure and lead strategies and develop best practices for our Division Management Teams for increasing sales and running efficient operations while teaching and training, as necessary.
• Lead initiatives with our Division Management Teams to ensure project objectives and communications are supporting individual store goals and targeted outcomes.
• Develop relationships with our Division Management Teams to gain commitment in the consistent execution of merchandising plans and initiatives.
• Develop and lead Division Management Teams on identifying, training, and developing future leaders, creating a culture of development for the companies’ long-term success.
• Own and drive national campaigns supporting National investment and OWN Brand planning with our Division Management Teams to ensure marketing campaigns and offerings are tailored to meet local needs and reflect the appropriate demographic.
• Drive deep understanding of T&P customer taste and preferences maximizing unit / dollar share growth MULO and Food through demographic segmentation leading Division Management Teams on Deli Food Service space planning layouts to ensure future new and remodeled stores include optimal layout and future strategic initiatives.
• Develop, test, pilot, and scale national roll out with Best in Fresh processes and merchandising plans.
• Drive core SKU optimization, provide direction, coaching and lead analytical merchandising and product data reports creating national and local solutions across the Division / Store level and work to solve any problems or issues with sales, profit, inventory, shrink, space planning, etc.
• Drive OWN Brand penetration growth with our Division Management Teams.
• Develop new product innovation, merchandising trends and platforms throughout the industry that can positively impact our sales and merchandising objectives.
• Develop communication plans, guidance with National Category Director, Deli Food Service VP and Marketing team nationally / locally that resonate with customers for lifestyle needs and in multiple communication channels.
• Develop capex plans based on lifestyle T&P Taste and preference needs for existing and new stores to determine best ROI for Capex investment spend.

Lead Division Management Teams where investment will grow best based on consumer segmentation for corporately planned capital expenditure projects.

• Lead best practice development for Food Safety & Sanitation implementation to ensure each Division is compliant with all legislative, regulatory or company policies as they pertain to country of origin, bio-engineered, food handling, and other food safety guidelines.
• Lead the scope, technical development, and optimization of production and workflow processes combined with automation to ensure the Best in Fresh products for one best way standardized programs.
• Serve as the subject matter expert in Deli Food service to operate as a communication funnel with retail operations and food integrated solutions for our consumers.
• Use technology and data systems knowledge to identify, track, troubleshoot, resolve, and / or escalate operational issues.
• Develop, lead, and grow Omnichannel sales, units, and market share.
• Ensure best practices are documented, shared across divisions for increasing sales, improving shrink, and running efficient operations while teaching and training, as necessary.
• Develop business cases as needed for new strategic initiatives that deliver revenue growth and / or client-centric experiences, securing buy-in from division and regional leadership team stakeholders.
• Prepare, analyze, and distribute reports to support business needs. Identify opportunities to improve or expand reports to make them more actionable.

The salary range is $118,100 to $165,380 annually. Starting salary will vary based on criteria such as location, experience, and qualifications.

There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO / Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility).

If applicable : Associates in this position are also eligible for a quarterly bonus.

What we are searching for

Education Level : Bachelor’s Degree preferred or equivalent work experience.

Experience Level :

10-15 years retail Deli Food Service merchandising and operations experience including perishable and non-perishable products and programs

5-8 years Division and or National level retail Deli Food Service operations, merchandising, marketing, and finance experience.

Skills and Experiences :

• Demonstrated success record in collaborating with multiple functional areas to achieve overall company goals which would include but not limited to Divisions, Senior Leadership, Procurement and Vendor Partners.
• Proven ability to communicate at all levels of the organization, including strong negotiation skills.
• Experienced with successfully leading large-scale projects across multiple retail locations.
• Ability to apply strategic and analytic thinking to develop industry leading retail programs.
• Strong knowledge of marketing programs, advertising, impacting customer demand, sales, and financial results.
• Proven leadership and ability to lead by influencing others without direct authority, both formally and informally.
• Ability to create an environment that fosters learning, teaching, growth, risk-taking, and innovation.
• Balances the needs of multiple stakeholders while maintaining strong executive level partnerships.
• Track record of creating innovative solutions that is differentiated and value-added for the customer.
• Highly self-motivated and self-learner that assumes personal accountability for results and performance and has a passion for lifelong learning and personal development.
• Demonstrated track record as proactive trusted advisor / leader in an organization, particularly around strategic issues to drive results.
• Advanced knowledge of financial modeling and forecasting based data metrics and findings.
• Solid knowledge and understanding of the drivers of sales and marketing plans and their impact on profit, revenue, and volume.
• Proven ability to objectively interpret research, extract insights, link to strategies, and communicate in a motivating way.
• Ability to implement innovative plans in reaction to a range of business and consumer challenges and to sell these programs to our Division Management Teams.
• Ability to track and monitor results from multiple on-going merchandising plans across our divisions.
• Ability to ask strategic and tactical questions leading to identification of root causes of problems; communication skills to motivate others to take action to address root causes and create solutions.
• Solid knowledge of interpreting and reviewing financial information, P & L statements, and skills to determine relative revenue impact on income of merchandising programs.
• Strong skills in researching multiple data bases / sources around products to develop cases to educate retail management that will lead to actions.

TRAVEL REQUIREMENTS : Company-wide, 75% or more.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity / expression, sexual orientation, or on any other basis prohibited by law.

Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Last updated : 2024-09-15

Salary : $118,100 - $165,380