What are the responsibilities and job description for the Clerical Support Staff Lead position at Alcona Health Center?
Clerical Support Staff Lead
Job ID: A23-028
Location: Alpena, MI
Job ID: A23-028
Location: Alpena, MI
Effective November 2022, Alcona Health Center has implemented an increased wage scale to reflect market changes and how awesome healthcare workers are!
About Our Family:
Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.
Your Valued Contributions:
Under the direction of the Site Manager, coordinates work flow and assures quality of work performed and quantity produced by the Clerical Support Staff (CSS)
About Our Family:
Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.
Your Valued Contributions:
Under the direction of the Site Manager, coordinates work flow and assures quality of work performed and quantity produced by the Clerical Support Staff (CSS)
1. Oversees the day-to-day activities of the Clerical Support Staff (CSS):
- a. Serves as the primary point of contact for clerical support staff by providing information and assistance regarding facts and interpretation of policies and procedures relating to patient complaints/disputes, billing questions and workflow.
- b. In collaboration with the Site Manager, monitors and tracks performance standards to ensure adherence to the providers preferred scheduling templates to promote an efficient workflow and provide education and training as needed, while keeping an open channel of communication with the providers.
- c. Reports all clerical workflow deficiencies in areas such as UDS, PCMH, ACO, insurance information needed for billing to the Site Manager.
- d. Maintain a working knowledge of all clerical activities to assist in identifying additional training opportunities to improve quality/performance. Also directly provides training and coaching and counseling as needed.
- e. Provide general clerical support only in emergent situations to contribute to the efficient operation of a function or office. Covering windows, medical records, and scheduling.
- f. Works closely with the Corporate Billing Department to verify billing issue/concerns/question through the Billing Supervisor.
- g. Coordinates monthly clerical site meeting. Discusses policies and procedures and solicits feedback.
- h. Attends monthly Billing Department meetings.
Required Training & Experience:
- Possesses a current Basic Cardiac Life Support (BCLS) CPR
- Possesses a current State of Michigan driver’s license and valid automobile insurance.
We’re Here For You:
Supporting Balance: As a part of our family, you will work full time (40 hours/week) in our Alpena location with a base starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered.
Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees, as well as professional courtesy within our clinics.
Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.
Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.
Ready To Get Started?
Only applications through our Careers page at www.alconahealthcenter.org/careers/ will be accepted.
Resumes and cover letters are accepted and welcomed in addition to your completed application.
Questions can be sent to careers@alconahc.org
Fighting Against Discrimination:
Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.
Supporting Balance: As a part of our family, you will work full time (40 hours/week) in our Alpena location with a base starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered.
Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees, as well as professional courtesy within our clinics.
Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.
Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.
Ready To Get Started?
Only applications through our Careers page at www.alconahealthcenter.org/careers/ will be accepted.
Resumes and cover letters are accepted and welcomed in addition to your completed application.
Questions can be sent to careers@alconahc.org
Fighting Against Discrimination:
Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.
Salary : $28,100 - $35,600
Clerical Support Staff
Alcona Health Center -
Alpena, MI
CLERICAL SUPPORT
Huron Behavioral Health -
Bad Axe, MI
Support staff
SEEDS Ecology & Education Centers -
Fife Lake, MI
