Web Content Coordinator - Customer Interaction

National Buying Services is the department dedicated to acquiring the goods that our ALDI customers count on. Beyond working to secure quality products at the lowest possible prices through our Buying and support teams (Administration, Merchandising, Pricing, Quality Assurance, Analytics and more), our teams ensure we are providing the best value and quality in everything we do.

Position Type: Full-Time
Work Location: Aurora, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week)

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Maintains a thorough understanding of Customer Interaction team and assigned topics.
• Collaborates with Customer Interaction department on projects and tasks requiring cross-department deliverables.
• Proofs, edits and implements deliverables.
• Escalates issues proactively to their direct leader.
• Liaises between external agency partners and internal stakeholders.
• Recommends changes, processes, systems and efficiencies to direct leader.
• Maintains team ways-of-working including project timelines, meeting agendas, minutes and other relevant business support.
• Maintains a thorough understanding of the company to effectively communicate with internal business partners and external vendors.
• Collaborates with team members and communicates relevant information to direct leader.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned.

Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.

• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the “extra mile” and persistently overcomes obstacles to improve outputs.
• Focuses on the Customer: Seeks to understand underlying customer* needs to create value. Drives the team to maintain focus on customers.
• Focuses on Quality: Takes an efficient, analytical approach to solve problems or produce outputs in an accurate and timely manner. Ensures quality and accuracy of results.
• Manages and Supports Projects: Effectively plans, executes and supports project needs to support management and the larger ALDI business.
• Organizes and Executes with Accuracy: Leverages a systematic, efficient and organized approach while ensuring quality and accuracy of results.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Establishes goals and works toward achievement.
• Effective time management; maximizes productivity.
• Develops and maintains positive relationships with internal and external parties.
• Knowledge of products and services of the company.
• Ability to thrive in a fast-paced work environment, consistently prioritizing, meeting deadlines and remaining calm under pressure.
• Knowledge of Photoshop and image preparation for use on websites.

Education and Experience:

• Bachelor's Degree in Marketing, Public Relations, Communications, Business, Liberal Arts or a related field required.
• A minimum of 1 year of relevant experience in Marketing, eCommerce, Customer Service, Market Research or related field required.
• Or, a combination of education and experience providing equivalent knowledge.

Physical Requirements:

• Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• No travel required.

ALDI offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Employee Discount Program

In addition, eligible employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.