General Manager

This position is responsible for ensuring the quality, cleanliness, service, marketing and profitability of an single restaurant location.

Reports to:

• Director of Operations
• Director of Human Resources

Daily Responsibilities:

• Communicates with on duty Associate and Assistant Managers operational issues concerning the quality of service, cleanliness, and efficient operations
• Ensures the timeliness of financial and operational deadlines
• Monitors the profitability of the restaurant’s operations and acts upon deficiencies
• Identifies areas of need within the operation and corrects problems
• Assists in the development of all managers and potential managers within the company to reamdy them and the company for future growth
• Designated as a company spokesperson
• Hosts monthly Associate and Assistant Manager meetings within their restaurant
• Ensures all marketing responsibilities, deadlines and new programs are completed and in effect
• Performs one inventory per month with an Associate Manager
• Monitors the safety and security of the restaurant and its managers, and is the first contact on the Security System Provider Contact List.
• Ensures the overall positive morale of the operation’s staff
• Interviews every potential staff member within a multiple interview process
• Monitors the completion of and adherence to staff training program
• Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
• All guest and staff members must be treated with dignity and respect

The following is a list of your job requirements. Our hours of operation are 11:00 a.m. to 1:30 a.m. Monday through Sunday. Shifts may start as early as 6:00 a.m. and could end as late as 4:00 a.m.

● All Employees are required to be available on Sundays on a rotating basis.
● Monday availability is preferred
● No visible piercings other than ears and nose.Nose ring limited to a small stud in size.
● No visible tattoos for service staff which are macabre, violent or distasteful in nature.
● Adhere to all safety, sanitation, and administrative procedures
● Ability to maintain a positive and professional demeanor while working in a loud, high volume environment
● Must be able to work in temperatures which could vary greatly from different sections of the restaurant
● Prepared to conduct weekly cleaning and maintenance duties
● Prepared and in your workplace at the scheduled time
● Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
● Answer questions guests have regarding our products or services
● Comply with all state and federal law regarding serving alcohol
● Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones
● Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces
● Able to bend at the waist and lift items up to 50 lbs. to waist level
● Must be able to move items up to 30 lbs. for distances of up to 25 feet.
● Able to remain standing and active for an 8 to 12 hour shift. This could include going up and down stairs

General Manager Dress Code:

It is the policy of the company that each employee’s dress, grooming, and personal hygiene should be appropriate to their work situation.

Managers are expected at all times to present a professional, businesslike image to guests, prospects, the public, and subordinates. All management staff must dress in a manner that is consistent with the standards of a professional work environment and radical departures from the conventional dress, grooming or personal hygiene standards are not permitted.

Male Management Dress Code

• Long or short sleeve collared dress shirt. Shirt sleeves must be down and buttoned unless performing work in the kitchen or behind the bar
• Dress pants with belt
• Dress shoes with socks
• No visible tattoos which are macabre, violent, or distasteful in nature.
• No visible piercing other than in the ears and nose. Nose ring limited to small stud in size.
• Only one visible piece of jewelry other than a wristwatch or wedding ring.

Female Management Dress Code

• Dress or dress pants or skirt with matching blouse
• Closed toed dress shoes
• No visible tattoos which are macabre, violent, or distasteful in nature.
• No visible piercing other than in the ears and nose. Nose ring limited to a small stud in size.
• No T-shirts
• No costume jewelry
• Only one visible piece of jewelry other than a wristwatch or wedding ring.