Customer Service Technical Support

ALEKO (www.aleko.com) is a family-owned e-commerce company based in Kent, WA, specializing in residential outdoor furniture and equipment. Since our foundation in 2005, we have grown our Kent operation significantly and become a pillar of the local retail community. We opened a Jacksonville, FL warehouse in 2019, and we have expanded our presence across a range of online sales channels. Our growth will continue!

To achieve this success, we have assembled a great team of employees. From forklift drivers to customer service agents, our people are focused on delivering a positive customer experience. At the same time, we are committed to treating our employees well. We have a respectful, light-hearted work, fast-paced environment, competitive wages, insurance and 401(k) benefits, several other perks, and promotion opportunities for top performers.

ALEKO is looking for a full-time Customer Service Tech Support to join our team. The CSR is responsible to provide first-tier support for customer inquiries, primarily via phone and e-mail.

Responsibilities:

· Respond to initial customer inquiries concerning orders, sales, etc.

· Perform research as necessary; aim to resolve most of them successfully

· Meet or exceed customer approval rating targets and other KPIs

· Complete assigned online learning objectives satisfactorily

· Review individual KPIs weekly with the lead

· Understand ALEKO's products to attain a basic level of knowledge, especially for products in highest demand

Qualifications

· High School diploma or equivalent

· Minimum of two (2) years’ experience in customer service preferred

· Experience in a call center setting

· Experience with CRM

· Intermediate computer skills, including MS Office

· Strong verbal and written communication skills

· Excellent follow-through on customer service issues

· Good proficiency with MS Word, Excel, and Outlook

· Commitment to learn about ALEKO products and systems

· Bilingual is plus

· Ability to multitask

· A positive, enthusiastic, and diplomatic attitude

· A consistently professional decorum

Physical Requirements

· Prolonged periods of sitting and look at computer monitors

· Occasional lifting of up to twenty-five pounds may be required

Schedule Availability

Monday- Saturday

Job duties listed are not intended to encompass full scope of position. The employee will be expected to perform other job-related duties as required. The Company reserves the right to add to or revise an employee’s position scope at any time.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person