Salary AI Book a Demo
upper level job

Technical Customer Support Representative II Salary in the United States

How much does a Technical Customer Support Representative II make in the United States?

As of August 01, 2026, the average salary for a Technical Customer Support Representative II in the United States is $49,752 per year, which breaks down to an hourly rate of $24.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $61,197
  • Majority Range (25th-75th percentile): $46,960 to $55,743
  • Entry-Level (10th percentile): $44,418
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative II Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Representative I (0-1 years): $38,511
  • Technical Customer Support Representative II (1-3 years): $49,752
  • Technical Customer Support Representative III (3-5 years): $56,482
  • Technical Customer Support Team Leader (5+ years): $76,642
  • Technical Customer Support Supervisor (5+ years): $90,296
Job Role Years of Experience Average Salary
Technical Customer Support Representative I0-1 years$38,511
Technical Customer Support Representative II1-3 years$49,752
Technical Customer Support Representative III3-5 years$56,482
Technical Customer Support Team Leader5+ years$76,642
Technical Customer Support Supervisor5+ years$90,296
View as Graph

How Do Technical Customer Support Representative IIs Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Technical Customer Support Representative IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $55,085.
  • California: $54,876.
  • Massachusetts: $54,145.

Top Paying Cities for Technical Customer Support Representative II

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $62,752
  • San Francisco: $62,065
  • Oakland: $60,757

What Skills Can Increase a Technical Customer Support Representative II's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.99% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Call Center (Mentioned in 2.08% Job Postings): A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  • Android (Mentioned in 1% Job Postings): Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.
Skills Demand Percentage
Customer Service 14.99%
Call Center 2.08%
Android 1%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Technical Customer Support Representative II's salary.

  • Project Management: Can increase your salary by up to 24%.
  • Computer Science: Can increase your salary by up to 17%.
  • Consulting: Can increase your salary by up to 16%.
Skill Salary Salary % Increase
Project Management $61,692
24%
Computer Science $58,210
17%
Consulting $57,712
16%
Get Latest Data

Technical Customer Support Representative II Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $55,694. While startup companies pay approximate $47,116.

Technical Customer Support Representative II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $47,116
Growth Stage 51~500 $49,831
Established 501~5000 $53,783
Enterprise 5000+ $55,694

Technical Customer Support Representative II Salary by Industry: Top Paying Sectors

For Technical Customer Support Representative II roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Biotechnology sectors offer the strongest compensation, at 25% above the average. In contrast, Technical Customer Support Representative positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Representative II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$62,190$30.025%
Biotechnology$59,702$29.020%
Pharmaceuticals$59,702$29.020%
Energy & Utilities$57,215$28.015%
Chemicals$54,727$26.010%

How Education impacts an Technical Customer Support Representative II's Salary?

Your level of education can impact your salary potential. While many Technical Customer Support Representative II enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Technical Customer Support Representative II with a Bachelor's Degree is between $46,439 and $49,577.

Technical Customer Support Representative II Salaries by Degree Level

Typical Education for Technical Customer Support Representative II
Degree Level % of user with this level of education
No Diploma 100.0%
High School 100.0%
Associates 0.0%
Bachelors 0.0%
Masters 0.0%
Doctorate 0.0%
View as Graph

Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$46,960
Average $49,752/year
$55,743
$3,913
Average $4,146/month
$4,645
$903
Average $957/week
$1,072
$23
Average $24/hour
$27
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $55,743 $4,645 $1,072 $27
Average $49,752 $4,146 $957 $24
25th Percentile $46,960 $3,913 $903 $23

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II

Next Role

Advancement

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
Technical Communicator $81,422 64%
Technical Customer Support Representative III $56,482 14%

Most common benefits for Technical Customer Support Representative II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Technical Customer Support Representative II

Here are companies hiring for Technical Customer Support Representative II and their salaries, click below for more details.

Find Your Next Technical Customer Support Representative II Job

Ready to take the next step in your career? Browse thousands of current Technical Customer Support Representative II job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

FAQ about Technical Customer Support Representative II

1. Where can a Technical Customer Support Representative II earn the most?

A Technical Customer Support Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Representative II earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Representative II is $62,752.

2. What is the highest pay for Technical Customer Support Representative II?

The highest pay for Technical Customer Support Representative II is $61,197.

3. What is the lowest pay for Technical Customer Support Representative II?

The lowest pay for Technical Customer Support Representative II is $44,418.

4. What are the responsibilities of Technical Customer Support Representative II?

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

5. What industry pays the highest salary for Technical Customer Support Representative II?

The Software & Networking industry offers the highest average compensation for Technical Customer Support Representative II roles, with salaries approximately 25% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
lower level job