What are the responsibilities and job description for the Benefits Coordinator position at Alera Group?
Alera Group is seeking an Employee Benefits Coordinator (Preferred Accounts) to join our Employee Benefits team.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.
If that is what you’re looking for, this is your chance to be part of an amazing organization!
Alera Group is an independent, national insurance and financial services firm created in 2016 through a merger of 24 like-minded, high-performing, entrepreneurial firms. Our founding firms worked together to leverage powerful relationships, industry expertise and resources with the goal of elevating the client experience. We laugh, we have fun, we support our community, and we are the driving force behind the company’s 45 years of success. Now, all we need is you!
As a Benefits Coordinator in Preferred Accounts, you will excel in providing best-in-class service to existing clients while working collaboratively with Account Managers and Benefit Consultants.
As a trusted, smart, and passionate Alera Group team member, you would be asked to do the following:
- Delivering a comprehensive service experience to enquiring customers
- Resolve day-to-day service issues, including eligibility, billing and claim issues.
- Managing a large number of incoming calls and emails
- Enter and maintain client information into Agency Management System.
- Submit enrollments to carriers and troubleshoot any enrollment issues at submission.
- Assist Account Managers in the renewal/marketing process, such as:
- Gathering information from vendor and client.
- Preparing RFPs and following through with involved parties.
- Preparing proposals for client presentations.
- Coordinate open enrollment activities, including Open Enrollment presentation
- Report and monitor activities and other key processes, and ensure stakeholders are informed and aligned.
- Bachelor’s Degree, or equivalent experience.
- Life and Health Insurance State License required within six months of employment.
- Minimum 2 years insurance carrier, benefits administration, and/or insurance brokerage experience, preferred.
- Minimum 5 years of customer service experience very beneficial
- Proficiency in MS Office Suite.
- Experience with Zywave products such as BrokerageBuilder, is a plus.
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organizational skills
- Administrative skills
- Computer literacy in order to type up reports, results and details of customer interaction
We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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