Manager, Owner Services

Description

Position coordinates flight activities, schedules and maintains client excellence for private jet owners. Minimum Requirements

· 2-3 years of work experience in aviation or hospitality industry client facing role.

· Ability to work a flexible schedule including weekends, holidays, and occasional on call

· Must be able to qualify for an Airport Operations Area ID

Main Responsibilities

· Working directly with high net worth clients providing concierge type support, information gathering, problem solving and pro-active problem avoidance.  

· Plan and coordinate logistics of all aspects of domestic and international client trips

· Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients

· Handle high volume email with acknowledgments in a timely fashion.

· Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines.

· Provide high-touch, professional customer service through proper business etiquette and decorum upon every interaction, internally and externally.

· Assist client catering and ground transportation, as requested.

· Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems.

· Review all flight details, coordinate with dispatch operations reviews as necessary, to have trip ready for release by Flight Control department.

· Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other departments

Benefits

• Medical,      Dental and Vision - You are eligible for enrollment in our group medical,      dental and vision plans. All health benefits become active the first day of      the month following a 30-day waiting period.
• Paid Vacation      - 5 days accrued in the first year, 10 days accrued in the second year,      and 15 days in the fifth year
• Paid Time Off      - 2 days per year, after 90 days of employment with supervisor approval      and annually thereafter
• Sick Days - 3      days per year, after 30 days of employment and annually thereafter 
• 401K      Retirement Savings Plan Employer Match Program
• Flexible      Spending Account (FSA) 
• Long      Term Disability (LTD)
• Group      Term Life and Accidental Death and Dismemberment Insurance 

Requirements

Qualifications:

· Dispatcher experience a plus.

· Must have an associate degree or 2 years of relevant work experience, in lieu of a degree.

· Experience in Corporate Flight Operations Part 91 / 135 preferred.

· Candidates must be a team-oriented player and be available for after-hours and weekend call duty.

· Excellent written and verbal communication skills are required along with experience in Excel, Word and other software tools.

· Experience with aircraft scheduling software a plus.

· Capacity to adapt to a challenging and fast-moving environment.