Technical Inside Sales

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished.

Business Operations and Sales

• Ensure that safety is always the number one priority at Alexandria Industries; promote and support a safe work environment and safety oriented culture by following all safety programs and guidelines
• Exhibit active leadership in order to model and support the company’s vision and strategies
• Participate in contract review and lead-time reduction efforts
• Manage sales expenses and complete expense reports in a timely manner

Technical Support

• Work closely with customers, prospects and internal teams to understand, clarify and incorporate prints, specifications, quality, delivery and supply expectations, such as non-disclosure agreements, terms and conditions, material contracts, etc.
• Review drawings as needed with estimators regarding tolerances or manufacturability
• Provide technical support relating to extrusion, materials, machining, fabrication, plastic injection and foam molding, and other manufacturing processes

Customer Focus

• Develop and maintain strong internal and external customer relationships, and act as a liaison between sales team and internal departments
• Use division quote filters to qualify opportunities and follow-up with sales team members
• Partner with the internal operations teams to continuously improve quality, delivery, manufacturing, job costing, pricing
• Review customer satisfaction surveys and take action based on the feedback in order to develop and achieve customer satisfaction and retention goals
• Work with suppliers as directed to ensure the best value to the company and its customers
• Create good working relationships and work closely with all Alexandria Industries locations regarding business development strategies
• Manage sales activities for all designated customers
• Promote and help to stimulate growth for A.I.
• Assist with qualifying sales leads from marketing, as well as from the website and other lead generating websites, prior to distributing to outside sales team
• Manage and document sales pipeline process and activities; investigation, prospecting, qualification, quotation, proposals, follow-up, etc.
• Provide sales forecasting for all designated customers
• Work with customers on payment terms and participate with credit or collection if needed
• Coordinate with internal teams to maintain and monitor customer contracts

*
OTHER JOB DUTIES *(Not considered essential to the job)

• Perform all other related assignments (including special projects) as required in a professional and cooperative manner.

*
MINIMUM QUALIFICATIONS*

• Education:
• Associates or Bachelors degree in Machine Tool Technology, Engineering, Sales, Business Management, or related program required

• Experience:
• 3 years of experience working in a custom manufacturing or engineering environment preferred
• 3 years of successful sales and business development experience preferred
• Prior experience in account management and communicating with customers

• Other required Knowledge, Skills, and Abilities:
• Strong knowledge of Alexandria Industries business operations and procedures: aluminum extrusion, plastic injection molding, precision machining and other related manufacturing processes
• Understand alternative materials and processes
• Know all A.I. core competencies, services and customer profile guidelines
• Strong computer skills (Microsoft Suite, CAD, CAM, Solidworks)
• Must be a highly organized and self-motivated individual able to handle multiple tasks and meet deadlines in a fast-paced environment
• Credible, with excellent business acumen and high level analysis skills
• Ability and willingness to travel as needed

Job Type: Full-time