Business Manager

Job Title: Business Manager

Company: Align & Co.

Location: Holland, Michigan

Job Type: Full-time (40 hour equivalent)  

Reports to: Chief of Operations 

Salary: $52,000 (plus bonuses/profit sharing)

ABOUT THE ROLE:

Are you a dynamic leader who is passionate about health and wellness? We’re looking for a motivated and engaging Business Manager to drive daily operations at our Holland, MI location. This role requires a dedicated leader who can handle administrative tasks, elevate patient experiences, drive sales, and support team growth. 

Our exceptional team consists of friendly, communicative professionals who excel in their roles and need your leadership to ensure seamless operations. If you are ready to support and enhance the performance of a team that is attentive, thorough, and dedicated to extraordinary patient care, and if you are organized, passionate about health and wellness, and thrive in a dynamic environment, we encourage you to apply. Join us and unleash your passion!

ABOUT ALIGNWELL CHIROPRACTIC:

Our team loves to serve families and watch them reach their greatest health potential! At AlignWell Chiropractic, we specialize in providing patient education, holistic health solutions, and personalized care plans, from infants to seniors. We are dedicated to promoting wellness and preventative care and if that is something that you Align with (pun intended) then you won’t want to miss out on this exciting opportunity to help support and develop an honoring, enthusiastic, growth mindset, and community-focused team. Join us in making a positive impact on our community’s health and well-being!

WHAT WE OFFER:

• Bonus compensation structure based on KPIs within the first year transitioning into profit sharing after the first year.
• Parental leave
• Complimentary Chiropractic Care
• Health & Life Insurance
• Opportunities for professional development and training
• Paid time off and holidays
• Growth potential for ideal role within the company

SCHEDULE: 

• 40hrs/week
• Up to 4 weekend shifts per quarter
• Some evening & weekend availability 

OVERALL RESPONSIBILITIES:

Administrative & Office Management:

• Oversee daily office operations, including appointment scheduling, billing, and patient records.
• Coordinate and manage staff schedules to ensure optimal coverage and efficiency.
• Ensure compliance of efficient filing and record-keeping systems.
• Ensure all aspects of the facility are in working condition with vendors and the landlord for building and equipment upkeep.
•  Be a proactive problem solver.
• Take on miscellaneous projects and initiatives as requested by the owner from time to time.

Sales & Patient Relations:

• Provide exceptional customer service to patients, addressing inquiries, and resolving issues promptly.
• Drive sales of all AlignWell services and programs through an informative, inspiring, and educating communication style. Help potential customers understand the benefits of the services that will help them solve personal challenges with their health and wellness.
• Speak with people with enthusiasm about AlignWell services and programs. Become educated and receive training on all aspects of AlignWell services and programs.
• Introduce potential customers to the services that will address their needs and help them achieve their goals.
• Phone skills: Answer the phone in a courteous professional manner, provide information, schedule appointments, and create new potential clients for the clinic through educating and persuasive phone communication skills.
• Ensure a warm and welcoming environment for patients, creating a positive and professional clinic atmosphere.
• Assist in the promotion of and staffing coordination of patient education programs and workshops.
• Assist in frontline clinic operations as needed. 

Financial Administration:

• Drive revenue by assisting billing processes and financial transactions accurately.
• Monitor accounts receivable and work with the billing team to ensure timely payment.
• Provide any necessary data to the corporate office to assist in office bookkeeping.
• Assist the owner in payroll for office staff.

Team Leadership:

• Supervise and motivate office staff, fostering a collaborative and supportive work environment.
• Conduct regular team meetings to communicate updates, discuss challenges, and implement improvements.
• Perform periodic employee reviews for direct reports.
• Handle disciplinary action meetings as needed, ensuring fair and consistent application of company policies and procedures.
• Document disciplinary discussions and outcomes in accordance with HR guidelines and maintain confidentiality.
• Assist in the onboarding of new employees, ensuring they have the tools, training, and support to perform their jobs successfully.

Marketing & Promotion:

• Collaborate with the marketing staff and office team to implement promotional activities and community outreach programs.
• Participate and represent AlignWell at local community events when assigned.
• Provide staffing assistance for the marketing team in social media initiatives and other channels to enhance the clinic's online presence.
• Maintain relationships with local businesses, healthcare professionals, and community organizations to foster referrals and partnerships.

ABOUT YOU:

•  2 years experience as a business manager, office manager, or in a similar management/leadership role.
• Medical or chiropractic background preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Competency in office technologies such as Microsoft products, G-Suite & EHR systems and comfortable with learning new systems.