What are the responsibilities and job description for the Remote Help Desk Representative - Bilingual in French Canadian position at Alithya?
Job Description
Do you have great customer service skills and enjoy helping others over the phone?
If so, this role could be for you! We are searching for call center agents who's main function will be to respond to customer telephone inquiries and voicemails. In this role, you will provide business users with educational and support services for their technology tools. To be a successful consultant, you should be customer-focused, have excellent communication skills, be professional, and be able to learn at a fast pace.
At this time, this position is 100% REMOTE. We are looking for candidates with bilingual skills. (Canadian French & English)
Responsibilities
- Provide outstanding service with a positive, empathetic and professional attitude
- Schedule follow-up support calls to reinforce learning and enhance understanding
- Display excellent verbal and written communication skills
- Communicate and coordinate with colleagues to deliver “the answer”
- Operate capably in a fast-paced environment
- Follow detailed instructions with consistency and accuracy
- Adapt easily to rapid changes in requests, processes, and procedures
- Acquire new technical, business, and customer service skills proactively
- Recognize the human aspect of each customer’s experience
Optional Useful Skills:
- Knowledge of Microsoft Office and other productivity software
- Possession of Technical training and/or industry certifications
- Experience and/or education within the IT field
- Experience training and/or teaching
About the Position
Hours
During training, the hours for this position are 9:00 AM – 5:30 PM EST, Monday-Friday. Once training is complete, alternative work schedules are established to address staffing as well as individual needs.
Traditional Benefits
Core Health Benefits Program:
- Medical and Prescription drug coverage
- Dental coverage
- Voluntary Short-Term and Long-Term disability plan
- Voluntary Critical Illness and Accident Benefits plan
- Basic Life Insurance (employer paid)
- Vision coverage (employer paid once you enroll in medical)
Additional Benefits and Perks:
- Paid Training - Key processes and procedures initially; then ongoing training
- Paid Time Off: Generous and flexible paid time off policy
- 401(k) Savings Plan (with Employer Match)
- ID Theft Protection Insurance
- Legal Protection Benefit
- Employee Assistance Program
Why you should apply
About Us
We provide business users with educational and support services for their technology tools—the software applications employees use every day to do their jobs. Our services include live phone support to answer ‘how-to’ and technical questions as well as virtual coaching and training resources, live and recorded webinar training classes, and a self-help web portal. We also provide video content and digital reference guides with tips and tricks for using the latest tech tools.
Our Employees
New employees arrive in various stages from all walks of professional activity. This diversity unites us with an enhanced self-assurance: if a solution is not readily apparent, our entire crew of consultants is available to hammer out the best response. Teamwork! And all of us share one very important thing in common—we love helping our customers!
Ongoing Technical Training after initial training period
- A supportive culture
- Core values we are all proud to share
- We are a team of highly trained experts (just ask us!). We depend on each other for help, motivation, and the ability to deliver our best customer experience possible!
Salary : $15 - $20
