What are the responsibilities and job description for the Account Manager position at Alivi?
Summary
As an Account Manager within Alivi, you will serve as an integral day-to-day leader for clients. You will manage and measure their success, defined as overall contract profitability, portfolio expansion and retention. It will be your goal to increase revenue, while working with COE partners in the organization to ensure cost-effective execution of contracts. Ideally, this candidate will have a track record of success in nurturing longstanding client partnerships. Additionally, this candidate will contribute to the business development goals of the company and have a keen understanding of how to implement growth strategies within the regulations of the healthcare and government space. This leader will be accountable for driving the customer perspective throughout the organization.
Duties & Responsibilities
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As an Account Manager within Alivi, you will serve as an integral day-to-day leader for clients. You will manage and measure their success, defined as overall contract profitability, portfolio expansion and retention. It will be your goal to increase revenue, while working with COE partners in the organization to ensure cost-effective execution of contracts. Ideally, this candidate will have a track record of success in nurturing longstanding client partnerships. Additionally, this candidate will contribute to the business development goals of the company and have a keen understanding of how to implement growth strategies within the regulations of the healthcare and government space. This leader will be accountable for driving the customer perspective throughout the organization.
Duties & Responsibilities
- Manages multiple client relationships with grace and provides a high level of service to clients
- Grows direct mid-level client relationships as well as senior-level relationships, identifies organic and new growth opportunities (value added benefits, etc.)
- Oversees management of multiple NEMT programs, ensuring best practices while maintaining a high level of quality control; can lead creation of strategic plans and verbally present to the client
- Conducts Client meetings and prepares presentations for monthly client calls
- Oversees client reporting and ensures accuracy and timely submissions
- Guides strategy for expansion business program development; leads overall portfolio expansion business proposal development and presentations for all customer facing interactions
- Ensures that there is never a gap in service for any client in partnership with Operations teams
- Willing to adjust in-progress planned program/SOW to better meet client needs
- Knowledgeable of competitors and can position Alivi as the competitive leader
- Handles “tough” conversations with clients gracefully to preserve Alivi’s products and profitability
- Owns the Customer Experience (loyalty, satisfaction, and retention)
- Minimum 7 years leadership experience – at least 1 year of Senior Leadership experience
- Demonstrated expertise in managing complex clients
- Demonstrated expertise in managing teams across multiple locations
- NEMT experience strongly preferred
- Experience with the mathematical calculations needed to determine profitability, utilization, etc
- Proven experience supervising and monitoring the delivery of contractual service metrics
- Extensive knowledge of budget and cost analysis
- Proven ability to identify trends and implement change
- Culture champion, proven ability to create a highly engaged workforce with high satisfaction scores
- Successfully achieve desired results in a matrix service model and lead through influence
- Strong written and verbal communication skills
- Advanced Excel skills preferred (VLOOKUP, PIVOT TABLES, IFISERROR, Calculation formulas, etc.)
- Advanced PowerPoint skills preferred
- Ability to quickly learn various data platforms
- Minimum of a BA required in Management and/or leadership or other business-related fields i.e.; Finance, Healthcare, etc
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