What are the responsibilities and job description for the IT Help Desk Technician position at All Lines Technology?
All Lines Technology is seeking an IT Help Desk Technician to provide operational day-to-day support. This person will be supporting users over the phone, remotely and in person. They will need to be knowledgeable with Windows operating systems.
Responsibilities:
Responsibilities:
- Provide day-to-day operational service and support
- Take ownership of interactions, utilize appropriate follow-through, and log all interactions.
- Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Communicate direction/resolution at an appropriate technical and business level for the audience
- Provide assistance and technical support for the resolution of problems, incidents, and issues.
- Document problems and resolutions for future reference
- Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
- 1-2 years of experience in computer systems, customer support or IT support
- Prior experience imaging PCs
- Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools
- Experience with ServiceNow IT Service Management System a plus
- Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
- Inventory experience within the IT field
- Customer service experience
- Focusing on users
- Strong communication skills; both verbal and written
- Strong ability to independently problem solve
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