Cleared Help Desk Technician

*UNITED STATES CITIZENSHIP REQUIRED*
*ACTIVE US DOD SECRET SECURITY CLEARANCE REQUIRED* DESCRIPTION OF POSITION:
All Points is currently seeking a Help Desk Technician III to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule.
Job Responsibilities:

• Laptop/desktop setup and support both unclassified and classified environment.
• Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.
• Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
• Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
• Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.
• Laptop/desktop setup and support both unclassified and classified environment.
• Assist users with VPN access and other AF approved software and application services.
• Documents configurations and procedures.
• Assist with inventory and asset management for all IT equipment.
• Able to work independently and in a team environment.

EDUCATION:

• High School Diploma and 3-5 years' related experience, Associate's Degree preferred

YEARS OF EXPERIENCE:

• 3 - 5 years

SKILLS/CERTIFICATIONS:

• Information Assurance Technical (IAT) Level II Certification (CompTIA Security CE) or equivalent IAW DoD 8570 requirements.
• Operating Systems (OS) Certification (Windows 11 OS, etc.)
• Current active US Secret security clearance required.
• Experience with creating and managing desktop/laptop images.
• Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.

SECURITY CLEARANCE:

• UNITED STATES CITIZENSHIP REQUIRED
• Active and current US DoD Secret Security Clearance or higher required

Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal.
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER