What are the responsibilities and job description for the Service Advisor-Vermeer position at All Roads?
If you are customer focused, detailed and like to be around heavy equipment...keep reading! Vermeer All Roads in Hopkinton, MA is searching for a Service Advisor. As a Heavy Equipment Service Advisor you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service. Prior service advisor experience and heavy equipment/heavy duty will be given preference. This is a full time benefits eligible opportunity.
Benefits
- Paid training
- Great benefits available on the 1st of the month after 30 days...medical, dental, vision, disability and life insurance offerings
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain excellent customer service as set by dealership service manager
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Required Education and Experience
- High School Diploma or GED required
- Valid Driver’s License
- Previous service writing experience required
- Experience within heavy duty/heavy equipment preferred
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
AAP/EEO Statement
Vermeer All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vermeer All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
All Roads is unable to provide H1-B sponsorship.
