What are the responsibilities and job description for the Service Advisor position at All Roads?
Vermeer All Roads in Medina, OH is searching for a customer-focused, excellent communicator to join our growing team as a Service Advisor. This role is the center of communications for all heavy equipment repair activities and acts as a liaison between customers and the service department. Acting as the primary point-of-contact for all equipment service matters, they must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide administrative and managerial support to the service department
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required to their equipment based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities.
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Benefits
- Paid training
- Medical, dental, vision, disability and life insurance offerings
- 401k with company contribution
- Paid vacation and sick time
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Competencies
- Customer Service
- Technical Excellence
- Coordination
- Prioritization
- Organization
Position Type/Expected Hours of Work
This is a full-time, benefits eligible position. Days and hours of work are Monday through Friday with occasional Saturdays.
Required Education and Experience
- High School Diploma or GED required
- Valid Driver’s License
- 2 years of Service Writing experience, heavy equipment a plus
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
AAP/EEO Statement
Vermeer All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vermeer All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
