How much does a Customer Service Trainer II make in the United States? The average Customer Service Trainer II salary in the United States is $52,036 as of November 23, 2022, but the range typically falls between $44,958 and $60,764. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Jobs with a similar salary range to Customer Service Trainer II : Sportscaster, Multimedia Graphic Designer, Petty Officer

Based on HR-reported data: a national average with a geographic differential
25% $44,958 10% $38,513 90% $68,711 75% $60,764 $52,036 50%(Median)
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Job Description for Customer Service Trainer II

Customer Service Trainer II delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer II leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer II provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer II typically requires 2 -4 years of related experience. (Copyright 2022 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
44958
60764
52036

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46173
63835
54034
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Trainer II in the United States. The base salary for Customer Service Trainer II ranges from $44,958 to $60,764 with the average base salary of $52,036. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,173 to $63,835 with the average total cash compensation of $54,034.
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44958
60764

 

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Skills associated with Customer Service Trainer II: Program Evaluation, Customer Service Metrics, Skills Development, Presentation Software ...More

Salary estimation for Customer Service Trainer II at companies like : HCI GROUP INC, KINGSWAY FINANCIAL SVCS INC, PRIMERICA INC

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