How much does a Customer Service Trainer II make in the United States? The average Customer Service Trainer II salary in the United States is $51,731 as of September 26, 2022, but the range typically falls between $44,691 and $60,404. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Service Trainer II delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer II leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer II provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer II typically requires 2 -4 years of related experience. (Copyright 2022 Salary.com)... View full job description
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Trainer II in the United States. The base salary for Customer Service Trainer II ranges from $44,691 to $60,404 with the average base salary of $51,731. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,899 to $63,458 with the average total cash compensation of $53,710.