IT Technical Support (On- Site)

All Star Healthcare Solutions is looking for dedicated, energetic, hardworking individuals who want to join a very successful and growing healthcare staffing company in the North Broward area. Our culture is professional and fast-paced, yet not overly "corporate." We pride ourselves on effectively servicing our Providers, Clients, and the Community; while also focusing on our employees' personal, professional, and financial goals. As a Sun-Sentinel Top Places to Work recipient, All Star is the team to join if you are looking for specialized development, benefits, competitive pay, and job expansion, in a fun and collaborative environment.

This on-site IT Technical Support role will provide red carpet technical assistance and support to end-users, ensuring the smooth operation of computer systems, hardware, and software. This role requires excellent problem-solving skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment. This position will be receiving mentoring and training to gain the experience needed to advance deeper into the technical world.

Essential Duties and Responsibilities:

Provide friendly and helpful customer service as first point of contact

Assist Help Desk customers with troubleshooting of computer related issues

Maintain accurate records of completed and pending jobs using a ticketing system

Follow policies and procedures to include resolve and/or escalate tickets

• Ensures attendance/punctuality is adhered to – is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Provide feedback on recurring issues to help improve overall IT processes.

Knowledge, Skills and Abilities:

Excellent organizational skills, detail-oriented, and the ability to multi-task

Strong analytical and problem-solving skills

Excellent oral and written communication skill

Must have the ability to convey technical information to ensure positive customer outcomes

Ability to collaborate with supporting resources across business and/or functional lines

Ability to work under general supervision

Experience and Education:

Bachelor's degree in Computer Science or a related field preferred

Must be computer savvy & having experience with a large-scale database system (CRM)