What are the responsibilities and job description for the Call Center Manager position at All-Stat Portable?
Company Summary: All-Stat Portable is a proud provider of medical diagnostic services since 1978. Our goal has always been to provide the highest level of quality and accuracy for our customers.
Job Description:
The Client Services Manager is responsible for supervising and directing the client services department consisting of, dispatch, intake, and quality control team. The Client Services Manager will act as a communication point and liaison between the client services department and management.
EOE
Powered by JazzHR
gMg2vaflM9
Job Description:
The Client Services Manager is responsible for supervising and directing the client services department consisting of, dispatch, intake, and quality control team. The Client Services Manager will act as a communication point and liaison between the client services department and management.
- The Client Services Manager is generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved
- The Manager may contact clients to identify their needs, and then facilitate the process to meet the needs and requirements
- Maintain regular contact with clients to ensure satisfaction with product/service
- Act as a bridge between an organization and its clients; they ensure client satisfaction
- Develop policies and procedures for the resolution of client issues and problems
- Take responsibility for arising client issues and proffer recommendations useful in addressing such problems
- Oversee the hiring, orienting, and training of staff for the department
- Review personnel performance to acknowledge high-performing staff or counsel under-performing ones
- Set and enforce standards for client relations
- Develop policies and regulations necessary for ensuring client satisfaction
- Ensuring the customer services unit of an organization delivers courteous and polite services to clients
- Coordinate and organize projects as well as implement strategies necessary for attaining project goals
- Manage department schedule and staffing levels
- Knowledge of fleetmatic systems, preferred
- Minimum of a high school diploma. Having a bachelor’s degree in customer care management preferred
- Prior experience and certifications in customer service
- Well versed in effectively communicating with clients to render services and resolve issues
- Able to coordinate the activities of client service teams to ensure delivery of high-quality service
- Adept at maintaining contact with clients to obtain feedback and ensure satisfaction
- Strong computer skills, Word, Excel, PP
- Previous management and supervision experience
- Generous Compensation
- Medical, Dental and Vision Benefits Package
- Company Paid Life Insurance
- PTO package, with additional 6 paid legal holidays
- Company Gear
- Flexible Schedule and Hours
- 401K with employer match
EOE
Powered by JazzHR
gMg2vaflM9
Manager, WBYC Call Center
AutoNation, Inc. -
Naperville, IL
National Call Center Manager
U.S. Waterproofing -
Schaumburg, IL
Call Center Operations Manager
Grubhub -
Chicago, IL
