Service Desk.

Location : Crafton, PA Hours : 7 : 00 AM - 4 : 00 PM, Monday to Friday Salary : $16-$18 / hour (Depending on Experience)We are seeking a dedicated and detail-oriented Service Desk Associate to join our client's team in Crafton.

If you have a passion for providing exceptional service and enjoy a dynamic work environment, this position is perfect for you! Responsibilities :

• Greet and assist customers with professionalism, respect, and product knowledge at the point of sale.
• Collect and maintain customer information using company-provided systems.
• Maintain a clean and organized workspace, including showroom displays and warehouse areas.
• Process customer orders and quotes accurately via phone, email, and in-person interactions.
• Handle invoices, including billing and payment transactions.
• Assist with warehouse tasks such as receiving shipments, stocking shelves, and preparing orders for delivery.
• Operate equipment such as scanners and forklifts when necessary.
• Communicate effectively with customers regarding order status and product availability.
• Provide backup support for driving and managerial duties as needed.
• Participate in training sessions to enhance customer service skills and product knowledge.

Requirements :

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Ability to lift up to 50 lbs and operate a forklift (training provided if necessary).
• Proficiency in computer programs including EPIC, HVAC Partners, Microsoft Office Suite, etc.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Commitment to adhering to safety, health, and environmental standards.

Apply online or submit your resume through our website at .Thank you for considering this exciting opportunity!We are proud to be an equal opportunity employer that values diversity.

Our company does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.