Summary: Requires a USCG master's license (100 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew moral to provide a quality experience for our guests.

Essential Duties & Responsibilities:

• Conduct tours as directed according to descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality.
• Manage and direct crew members in the execution of all their job responsibilities; build a productive and efficient team; maintain high morale over course of season.
• Supervise and assist in daily maintenance: cleaning, sewage and fuel pumping, restocking. Coordinate and assist with routine maintenance; painting, changing oil, etc.
• Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs, as needed.
• Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
• Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
• Maintain all navigational equipment in good working order; keep logs and ship/company documents, as directed. Provide daily operations report to office.
• Act as liaison between Allen Marine Tours, Aramark Lodge and Glacier Bay Park Rangers
• Maintain crew housing in Gustavus
• Oversee vessel readiness for tours, including adequate food delivery, kayak load planning and setting boarding ramps

Minimum Qualifications:

• Experience on passenger vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 100-ton license and MROP.
• Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
• Must have ability to speak on P.A. system, and to provide commentary.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must have ability to conduct USCG drills
• Must have TAPs certification

Traits and Characteristics:

• Must have ability to build effective team and skills required to resolve crew conflicts in order to provide quality experience for customers.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Must have a sharp eye for safety
• Record of being organized and prompt
• Aptitude for leadership

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Who:

• Crew including Guest Service, Deckhands and Naturalists