Manager of Clinical Services

Allergy & ENT Associates is a growing practice with locations in Houston, Austin, Dallas, & California!

We are looking for a Manager of Clinical Services to assist in further growth across the US!

Location: Travel required. View our website for locations at https://www.aentassociates.com

Hours: Monday - Friday 8am to 5pm

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Etc.

Essential Duties & Responsibilities

• Responsible for the high quality of care delivered across Allergy and ENT Service lines
• In coordination with HR and Director of Operations, ensures clinical staffing ratios to properly support providers delivering high quality of care
• Ensures that clinics are following current regulatory standards and guidelines
• Determines the clinical policies and procedures to be standardized
• Oversees infection control program
• In concert with Practice Managers ensures that Environmental safety regulations and guidelines are in compliance
• In concert with CBO monitors Providers credentials and malpractice documentation
• Direct oversight of QA/PI Program
• Ensures collaborative efficiency in the clinical delivery of care
• Ensures Practice Managers collect occurrence data and, as applicable, development of action plans required
• Provides notification to appropriate licensing bodies of changes in service
• Investigates and resolves staff and patient complaints

Qualifications

• Texas Licensed Registered Nurse
• Experience in Healthcare operations with Financial, QA/PI, Risk Management, Infection Control, Supply Chain
• Experience with ENT and/or Allergy a plus
• Experience with OR/ASC a plus
• Knowledge of standards for sterile field and instrument processing
• Ability to travel to clinics
• Ability to deliver effective presentations and education to groups
• Possess excellent written and oral communication skills
• Proficient computer skills in Microsoft Office including Outlook, Excel, and Word

• 
  Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands

• Physical Activity Level: Mix Between sedentary physical activity performing non-strenuous daily activities of an administrative nature and visiting construction or moving sites and occasionally providing physical help as needed.
• Physical Demands: Position is in a fast-paced medical office environment; good eyesight and hearing, manual dexterity, and a full range of body motion required; must be able to stand and/or sit for extended periods of time; may require occasional lifting of 25 pounds or more.
• Work Environment: Well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation or construction sites with limited utilities; moderate noise (examples: business office with computers and printers, light traffic) with occasional high noise at construction sites; typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required; travel to various locations of clinics will be required.

Work Environment