What are the responsibilities and job description for the Medical Receptionist - Float position at Allergy & ENT Associates?
Allergy & ENT Associates is looking for a Medical Front Office Staff in Clearlake and Pearland!
What are we about?
As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.
Address
Clearlake - 561 West Medical Center Boulevard, Suite G
Webster, Texas 77598
Pearland - 9223 West Broadway Street, Suite 103
Pearland, Texas 77584
Benefits
Health Insurance
Dental & Vision Insurance
401K
Life insurance
PTO & Holidays
Short- & Long-Term Disability
Position Summary
To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Allergy & ENT Associates.
Essential Duties & Responsibilities
Follows office policies, procedures, and protocols as appropriate.
Communicates effectively with other staff members.
Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arrival.
Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
Maintains clean, orderly waiting room and work area.
Answers phone promptly and in a pleasant manner and deals with customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
Updates information in electronic patient charts according to policy and procedure.
May perform specific Job Activities as assigned per office location
Qualifications
EDUCATION AND EXPERIENCE
High school graduate or equivalent
3 years of office experience required. One year medical office experience preferred.
Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
Knowledge of CPT & ICD-9/10 Coding System.
Ability to operate a multi-line telephone system.
Must be self-directed and able to work independently
Attention to detail a must
Professional, calm and courteous demeanor
Excellent verbal and written communication skills
Computer Skills
Proficient computer skills in Microsoft Office and Outlook. EPM & EHR
Knowledge, Skills, Abilities
Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and
are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
Physical Demands
Physical Demands: Face paced medical office environment. Good eyesight and hearing, manual dexterity, and full range of body motion required. Must be able to stand and /or sit for extended periods of time. May require occasional lifting of 25 pounds or more. May be exposed to acutely ill patients, and communicable diseases.
Work Environment
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic). Typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required.
What are we about?
As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.
Address
Clearlake - 561 West Medical Center Boulevard, Suite G
Webster, Texas 77598
Pearland - 9223 West Broadway Street, Suite 103
Pearland, Texas 77584
Benefits
Health Insurance
Dental & Vision Insurance
401K
Life insurance
PTO & Holidays
Short- & Long-Term Disability
Position Summary
To provide high quality patient care services, treating all patients' and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Allergy & ENT Associates.
Essential Duties & Responsibilities
Follows office policies, procedures, and protocols as appropriate.
Communicates effectively with other staff members.
Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arrival.
Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
Maintains clean, orderly waiting room and work area.
Answers phone promptly and in a pleasant manner and deals with customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
Updates information in electronic patient charts according to policy and procedure.
May perform specific Job Activities as assigned per office location
Qualifications
EDUCATION AND EXPERIENCE
High school graduate or equivalent
3 years of office experience required. One year medical office experience preferred.
Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
Knowledge of CPT & ICD-9/10 Coding System.
Ability to operate a multi-line telephone system.
Must be self-directed and able to work independently
Attention to detail a must
Professional, calm and courteous demeanor
Excellent verbal and written communication skills
Computer Skills
Proficient computer skills in Microsoft Office and Outlook. EPM & EHR
Knowledge, Skills, Abilities
Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and
are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
Physical Demands
Physical Demands: Face paced medical office environment. Good eyesight and hearing, manual dexterity, and full range of body motion required. Must be able to stand and /or sit for extended periods of time. May require occasional lifting of 25 pounds or more. May be exposed to acutely ill patients, and communicable diseases.
Work Environment
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic). Typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required.
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