What are the responsibilities and job description for the New Patient Scheduler position at Alliance Cancer Specialists?
Overview
Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is seeking a New Patient Scheduler for their Sellersville office. We are seeking an enthusiastic, outgoing individual with the ability to multitask in a fast-paced environment while maintaining a high level of customer service for our patient focused environment.
Top Reasons To Work for Alliance Cancer Specialists:
Responsibilities
Qualifications
Minimum Qualifications:
Competencies:
Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is seeking a New Patient Scheduler for their Sellersville office. We are seeking an enthusiastic, outgoing individual with the ability to multitask in a fast-paced environment while maintaining a high level of customer service for our patient focused environment.
Top Reasons To Work for Alliance Cancer Specialists:
- Comprehensive benefits package for full-time employees including:
- Medical, Dental, Vision, Life, and Disability insurance
- 401k Plan
- Paid Time Off
- One on one mentoring and training with our skilled and experienced scheduling team that will allow you to expand your skill set
- Highly competitive pay
- Day shift only. No evenings.
- No weekends or major holidays.
Responsibilities
- Answers all incoming calls, assesses callers' needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
- Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
- Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
- Collects co-pays, deductible and other out of pocket amounts at time of visit.
- Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
- Arranges for patients to have financial counseling as needed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
- Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
- Prepares correspondence, memos, forms and other typing as requested by supervisor.
- May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
- May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
- May be responsible for scheduling post-operative follow up appointments with Physicians.
- Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
Qualifications
Minimum Qualifications:
- High school diploma or equivalent required.
- Minimum three years office experience, preferably in a medical office setting.
- Knowledge of medical terminology and coding required.
- Must have excellent communication skills, written and verbal.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Competencies:
- Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate
- Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
- Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
- Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them
- Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.
Scheduler
LanceSoft, Inc. -
Bethlehem, PA
Scheduler
Sacred Heart Senior Living -
Center, PA
Surgery Scheduler
Surgery Center of Allentown -
Allentown, PA