Account Coordinator

POSITION OVERVIEW: The Account Coordinator is responsible for providing day-to-day administrative support to Account Managers. Assisting Account Managers with all internal task and communication to ensure client satisfaction and consistent account growth.

JOB RESPONSIBILIITIES:

• Maintain knowledge of all accounts handled by the Account Management Team
• Assist in training of new employees
• Frequent interaction with Account Managers and other internal departments, with prompt follow up on internal requests
• Identify needs and growth opportunities within accounts and collaborate with Account Managers to create account strategies and bundled solutions
• Assist in developing client presentations, proposals and reports
• Assist in forecasting and tracking key account metrics to develop client retention campaigns; learn and recognize triggers based on report data and industry research
• Coordinate meetings and schedule calls for Account Managers as requested
• Assist with all client issues and provide internal escalation, as needed
• Maintain a professional appearance and demeanor
• Work onsite at Path-Tec, LLC, Midland, GA between hours of 8:00 am – 6:30 pm Monday thru Friday – shifts may vary within these operational hours
• Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
• Other duties as assigned

ABILITIES REQUIRED:

• Competent in most Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
• Advanced problem resolution skills with ability to convey solutions effectively
• Excellent verbal and written communication skills

• Manage multiple tasks, while maintaining organization and timely completion of projects
• Detail orientated with low error levels, while working under pressure to maintain client confidence and to preserve Path-Tec’s exemplary reputation

QUALIFICATIONS:

• Bachelor’s degree preferred (particularly in related field) or equivalent work experience
• All prospective employees must pass a background and drug check

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Representations and Warranties of Employee.

Employee hereby represents and warrants to the Company as follows: (i) Employee has the legal capacity and unrestricted right to perform the job duties and obligations hereunder; (ii) the acceptance of this position by Employee and the performance of his or her obligations hereunder will not violate or be in conflict with any fiduciary or other duty, instrument, agreement, document, arrangement or other understanding to which Employee is a party or by which he is or may be bound or subject; and (iii) Employee is not a party to any instrument, agreement, document, arrangement or other understanding with any person (other than the Company) requiring or restricting the use or disclosure of any confidential information or the provision of any employment, consulting or other services.