Receptionist

Department: 31602005 Courage Kenny Rehabilitation Institute Pool & Fitness Golden Valley
Shift: Day/Evening/Night (United States of America)
Hours: 34
Contract: Non-Union
Weekend Rotation: Every Other
Job Profile Summary: Greet patients, visitors and business associates in person or by phone. Assist and direct them as needed. Support the department registration, data and administrative needs.
Job Description:

Principle Responsibilities

• Receive patients, visitors and business associates.
  • Provide a welcoming environment.
  • Provide direction and assistance, offer escort as needed.
  • Receive messages, flowers, newspapers, and other patient-related deliveries.
  • Assure availability of wheelchairs and waiting room supplies.
  • Access patient electronic chart only based on need related to this service function.
  • May do patient check-in within Excellian or other program, and conduct check-in procedures.
  • May assist patients to other departments.
  • May enter orders into Excellian, and schedule patient for a service.
• Answer calls and inquiries.
  • Screen, verify, and relay messages to department personnel and physicians.
  • May monitor Excellian messages folders.
• May perform department-specific tasks such as administrative support, data collection, room scheduling, clerical support.
• Other duties as assigned.

Job Requirements

• High School or GED required
• 2 to 5 Years in customer service experience required and
• 2 to 5 Years experience with computers and technology required and
• 2 to 5 Years experience with medical terminology required

Leadership Capabilities

• See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.
  • I know where Allina is going and how my role fits into this picture
  • I capture important lessons and share them to foster innovation
  • I am good at anticipating the implications of my decisions
  • I understand and apply the disciplines of continuous improvement
• Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success.
  • I help my team connect to the broader mission
  • I see and fulfill my role in motivating the team around me
  • I celebrate success and help my partners see what is possible with change
  • I call out and address unexpected roadblocks or problems
• Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves.
  • I role-model self-care and ongoing development
  • I share my knowledge and coach others to foster growth and success
  • I demonstrate enthusiasm for learning
  • I candidly advocate for the resources I need
  • I support my colleagues in their development and growth
• Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation.
  • I take ownership of outcomes and fulfillment of goals
  • I facilitate adjustments to assure positive results
  • I work with a sense of urgency, concern and determination
  • I use well-grounded approaches to create sustainable solutions repeatedly
  • I engage and foster improvements to impact safety, quality, and efficiency
• Succeed Together: Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together.
  • I consider how decisions might impact my colleagues
  • I am generous in my commitment to supporting the needs of my partners
  • I respect others’ opinions, praise good work and encourage all team members to be involved
  • I seek common ground and work to create mutually beneficial outcomes

Functional Competencies

• Analytical Thinking: Uses basic logic and common sense to arrive at solutions.
• Collaboration: Develops partnerships with internal team members.
• Communication Skills: Able to communicate well in straight-forward situations.
• Problem Solving: Uses common sense to solve routine issues.
• Functional Knowledge: Knowledgable about his/her specific job.

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Additional Job Description:

Work Schedule: Total of 34 hours per week - example of schedule below

M: 6:15am -5 pm (10.25)

T: 7 am - 1230pm (5.5)

W: 6:15 am -1 pm (6.25)

Th: 7:00am-11am (4)

F: 7:00-4:00 (8)