IT Help Desk
Job Posting for IT Help Desk at AllSTEM Connections
Job Overview:
We are seeking a Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations and resolving IT-related issues promptly.
Duties:
- Respond to user inquiries via phone, email, or in-person regarding technical issues.
- Provide technical support for Windows operating systems, software applications, and hardware.
- Troubleshoot software problems and escalate issues as needed.
- Assist with VPN setup and troubleshooting.
- Perform software installations and updates.
- Collaborate with other IT team members to resolve complex technical issues.
- Document all support activities and solutions in the ticketing system.
Experience:
- Proven experience in technical support or help desk roles.
- Strong knowledge of Windows operating systems and Office applications.
- Familiarity with remote desktop support tools.
- Experience with software troubleshooting and ticketing systems like Remedy.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Ability to provide desktop support in a fast-paced environment.
This position offers competitive pay and the opportunity to work in a dynamic IT environment. If you have a passion for technology and enjoy helping others with their IT needs, we encourage you to apply.
Job Types: Contract, Temporary
Pay: $20.72 - $24.95 per hour
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Indianapolis, IN (Preferred)
Ability to Relocate:
- Indianapolis, IN: Relocate before starting work (Preferred)
Work Location: In person
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