What are the responsibilities and job description for the Coordinator position at AlmaVia of San Rafael?
The Move In Coordinator is an integral part of the Sales and Marketing department. This position supports revenue and occupancy growth by managing effective move-in processes from the point of deposit to physical move-in in Assisted Living communities. This role also serves as a key back-up sales team member, when the Sales and Marketing Director is not available.
JOB PERFORMANCE STANDARDS
I. CORE PERFORMANCE STANDARDS: Consistently exhibits behavior as set forth in the attached Core Performance Standards.
II. ESSENTIAL FUNCTIONS
Assist incoming residents with all facets of transition and move to the property with urgency.
Completes/organizes new resident paperwork and files including required documentation and residency agreement.
Assist with orientation of new residents and follow-up after move process to ensure satisfactory resident and/or family experience.
Follow-up with new resident and family weekly to ensure a smooth transistion to community.
Coordinate communication amongst multiple departments and buildings to ensure all move-ins and transfers are completed smoothly while providing superior customer service.
Monitor and maintain apartment inventory and coordinate the preparation of selected apartment to ensure readiness for move-in.
Complete and maintain key occupancy and marketing reports in partnership with the Sales and Marketing Director.
Assist Sales and Marketing Director in managing calls and emails from prospects, families, and depositors and/or direct them to relevant staff when necessary.
Conduct tours of the community and answer inquiry calls when marketing team is not available.
Works with Sales and Marketing Director to create and update resources and marketing materials, for residents and famility members.
Performs other duties and responsibilities as assigned