General Manager - The Shops at Crystals

OVERVIEW

The General Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team. 

RESPONSIBILITIES

Business Leader 

• Develop and execute the store’s retail strategies 

• Local market knowledge of clientele base and brand competitors 
• Aware of business trends that relate to the success of the store 
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies 
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes Alo's mission and values to effectively communicate to our visitors who we are, what we do and why we do what we do 
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction 
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies 
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data 
• Support a safe work environment and efficient operation  

Business Partner 

• Collaborate with cross-functional business partners to support organizational goals  
• Be a brand ambassador and create a store culture that aligns with Alo’s mission 
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 
• Create and implement effective communication strategies throughout store  

QUALIFICATIONS

• 5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written 
• Agile with the ability to handle multiple tasks in a changing environment 
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies Alo’s values 
• Seniority Level: Mid-Senior level

JUST SOME OF THE PERKS 

• Generous employee discount for Bella Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s General Manager base pay ranges from $75,000 - $90,000/ year. Please also note, Store Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

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