What are the responsibilities and job description for the Salesforce Manager position at Alo Yoga?
WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at Alo—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
We are so inspired by the people we surround ourselves with and we aspire to have the same be true for them. That's why we work to make the Alo culture authentic to a yoga lifestyle —Our office is located in the heart of Beverly Hills in close proximity to shops and restaurants. Our building was designed by world-renown architect I.M. Pei — there's plenty of natural light, open space with a co-working vibe, an in-building gym, calming yoga and meditation studio and an indoor tree spanning 3 floors.
The Salesforce Manager will be responsible for managing the day-to-day operations of our Salesforce environment. They will work closely with our sales and customer service teams to develop solutions that increase revenue, customer acquisition, customer conversion, and customer retention. The ideal candidate must have a strong technical background in developing Salesforce Service Cloud and Sales Cloud solutions and superior soft skills to effectively communicate with both technical and non-technical stakeholders. You will guide our business on the capabilities of the platforms and act as the liaison between the business and technical teams.
RESPONSIBILITIES
- Manage the day-to-day operations of our Salesforce environment, including user management, data management, and security.
- Develop and maintain a strong understanding of our business processes and requirements.
- Collaborate with customer service, sales and marketing teams to develop solutions that meet their needs and increase revenue, customer acquisition, customer conversion, and customer satisfaction/retention.
- Collaborate with stakeholders to define, prioritize, and manage Salesforce Service Cloud and Sales Cloud enhancements and feature requests.
- Configure, customize, and implement Salesforce Service Cloud and Sales Cloud applications.
- Develop and implement Salesforce best practices and standards to ensure system reliability and scalability.
- Manage a small but growing team of Salesforce specialists.
- Provide guidance and training to end-users on Salesforce Sales and Service Cloud features and functionalities.
- Develop and maintain documentation, including design specifications, user guides, and training materials.
- Monitor and analyze Salesforce usage and performance to identify opportunities for improvement.
- Provide guidance and recommendations for additions and removals of Salesforce and Salesforce related products/applications.
- Partner with IT leadership to plan and execute Salesforce-related projects, including integrations with other systems.
- Manage third-party vendors and contractors for Salesforce Service Cloud and Sales Cloud projects.
- Conduct regular audits to ensure data integrity, security, and compliance.
- Keep up-to-date with the latest Salesforce Service Cloud and Sales Cloud features, best practices, and industry trends.
- Partner and collaborate with internal and external partners who manage our Salesforce Marketing Cloud environment.
QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5 years of experience in Salesforce development and administration, with a focus on Service Cloud and Sales Cloud solutions.
- Salesforce certifications, including Administrator, Service Cloud Consultant, and Sales Cloud Consultant.
- Strong understanding of Salesforce Service Cloud and Sales Cloud platform configuration, customization, and integration.
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and develop effective solutions.
- Superior project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Proven ability to work collaboratively with cross-functional teams, including business stakeholders, developers, and architects.
The base salary range for this position is $130,000-$160,00 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
Seniority Level: Mid-Senior Level
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Salary : $16,000 - $130,000
