What are the responsibilities and job description for the Desktop Support position at Alpha Silicon?
Role: Desktop Support
Location :: Jacksonville, Florida
Desktop Support Technician Responsibilities:
· Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
· Receiving and documenting requests for support.
· Deciding on the most suitable ways of providing aid.
· Delivering IT and related assistance upon request, or as you deem suitable.
· Configuring new desktops, routers, modems, and similar devices.
· Performing routine inspections and upkeep of existing installations.
· Updating computer operating systems and other important software, as needed.
· Substantiating requests for hardware and software purchases and upgrades, if appropriate.
· Provide support on onsite new hire onboarding.
· Responding to client support requests.
· Troubleshooting hardware and software issues.
· Installing and maintaining hardware and computer peripherals.
· Installing and upgrading operating systems and computer software.
· Troubleshooting networking and connection issues.
· Advising on software or hardware upgrades.
· Providing basic training in computer operation and management.
· Completing job reports and ordering supplies
Desktop Support Technician Requirements:
· Experience as a desktop support technician or equivalent.
· Capabilities needed to deliver in-person and remote IT aid.
· Fantastic installation, diagnostic, upgrade, and restoration abilities.
· Excellent vertical and lateral thinking.
· Effective time management skills.
· Clear written and verbal communication.
· Forbearing, flexible, and supportive.
