What are the responsibilities and job description for the Lead Installation Technician position at Alpha?
Summary
Under the direction of the Field Manager, the Lead Install Technician is the primary field contact and coordinator for corporate, educational, gaming, sports, and broadcast projects under the direction of the Project Manager. In addition to performing installation duties, he or she shall be the point person in the field for crew delegation, client communication, installation standards, configuration and training.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Under the direction of the Field Manager, the Lead Install Technician is the primary field contact and coordinator for corporate, educational, gaming, sports, and broadcast projects under the direction of the Project Manager. In addition to performing installation duties, he or she shall be the point person in the field for crew delegation, client communication, installation standards, configuration and training.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manage small to medium sized projects consisting of 1-3 technicians or support Lead Install Technician 2 or 3 on large scale projects.
- Demonstrates a working knowledge of construction process and ability to interface with different trades.
- Read, interpret, and utilize schematic and building drawings (CAD, Bluebeam, etc) to facilitate project task completion.
- Communicate verbally and written in a professional, effective, and positive manner.
- Delegate tasks effectively and efficiently to other technicians.
- Accountable for documenting daily project status and delivering/communicating status reports on a daily basis or other frequency as agreed upon by the project team.
- Accountable for pulling, terminating, labeling, and testing audio, video, data, and control cabling and wiring per code, project specifications, and Alpha standards.
- Accountable for installation of equipment and wiring in racks, consoles, tables, in/on walls, in/on ceilings, and other fixtures per code, project specifications, and Alpha standards.
- Compile system check out testing paperwork and perform system tests to verify proper functionality.
- Coordination of onsite deliveries and storage of items onsite.
- Perform training on system operations to employees and clients as needed.
- Problem-solve in order to keep project on time and within budget.
- Accountable for ensuring that returns process is followed for any project items being returned.
- Test and trouble shoot completed systems using A/V test equipment and meters to verify functionality.
- Understand and be able to connect to I.P. devices.
- Project site kept in an organized and clean manner at all times.
- Provide feedback to facilitate improvements to installation process.
- 2-5 years of experience in leading crews in installation (preferably in AV)
- Occasional night, evening work and/or weekend work.
- Problem Solving Show an understanding that troubleshooting and problem solving is part of the position. Be involved with problem solving and identifying risks per the managers instruction. Communicate any potential safety risks or issues.
- Verbal Communication Communicate with management on a consistent basis; listen and obtain clarification; Responds well to questions; Participates in meetings as requested.
- Adaptability Understand change is part of the A/V culture. Able to collaborate with others when dealing with frequent change, delays, or unexpected events.
- Dependability Show up to work on time. Follows management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with questions or areas of concern.
- Planning/Organizing Keep tools and project items organized. Use good judgment when storing items or inquires when questions arise.
- High school diploma or equivalent. Two-year technical degree in low voltage electronics and/or networking or related work experience preferred.
- Must possess a valid drivers license.
- Must maintain CTS and PLT certifications.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift, raise, lower, push or carry up to 75 lbs. from ground to waist, waist to overhead and from one surface to another at mid-level.
- Remaining in a stationary position, often standing for prolonged periods.
- Ability to bend, crouch, kneel or crawl often in small or cramped spaces.
- Ability to ascend or descend structures like ladders, scaffolding, ropes or poles that require the use of both upper and lower body to climb up to 75 feet tall.
- Ability to work on equipment that is over individuals head and shoulders/at or below the shoulders while standing/sitting.
- Ability to walk/navigate/stand on both even and uneven surfaces.
- Physical dexterity to manipulate small parts including ability to grasp and pinch small objects.
- Ability to enter text or data into a computer or other machine by means of a traditional keyboard or 10-Key.
- Clarity of vision at approximately 20 inches or less (that is, working with small objects or reading small print), including use of computers and clarity of vision at 20 feet or more.
- Clarity of depth perception both less than 20 inches and more than 20 inches.
- Ability to accurately determine color and distinguish between colors.
- Ability to express or exchange ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
- The ability to hear, understand, and distinguish speech both in person, by telephone or other technology.
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