RV Service Manager

The Service Manager supervises the services provided by Advisors, Technicians, and Warranty Administrators, to ensure the prompt, accurate, and efficient completion of customer vehicle and RV warranty and repair work.

Pay: $70,000-$100,000 annually between base and commissions

Job Duties:

• Provide regular communication and leadership to staff through daily and weekly collaborative
  meetings and group huddles

• Monitor Service Technician billable vs. payable service hours daily and strive continuously to
  improve work flow and proficiency of staff

• Oversee profit and loss reports to monitor labor and supply cost, and to attain the highest possible
  gross profit margin; observe trends and set monthly goals

• Manage unusual and/or aging warranty claims that have escalated beyond Warranty
  Administrator’s authority

• Post Technician and Detailer production daily for payroll purposes; make corrections and review
  weekly to ensure timely and accurate payment to employee

• Perform detailed review of repair orders to monitor level of Service Advisor efficiency; take action
  as necessary

• Explore and implement change to enhance organization reputation and add value to job
  accomplishments

Supervisory Responsibilities:

This position supervises the Service Advisors, Shop Foreman and Detailers. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications:

• High school diploma
• Combined 5 years of experience in customer service and a mid-level management/leadership role
• 2 years of experience in vehicle and/or RV service industry preferred
• General knowledge of, or experience with RV equipment and accessories helpful

Job Skills:

• Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance

• Good math, computer and data entry skills

• Ability to adjust to changing priorities through efficient and productive planning, organizing,
  scheduling, and budgeting

• Effectively reaches out to peers and cooperates with management team to establish collaborative
  working relationships