How much does a Customer Service Manager make in the United States? The average Customer Service Manager salary in the United States is $95,134 as of October 27, 2022, but the range typically falls between $84,617 and $108,018. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2022 Salary.com)... View full job description
Overstock.com, Inc. operates as an online retailer in the United States and internationally. It operates through Retail and tZERO segments. The company offers furniture; and home decor, including rugs, bedding and bath, home improvement, kitchen items, and other related products. It also operates Worldstock Fair Trade,... More
Fiscal Year Ended in 2021
What does a Customer Service Manager do?
Customer Service Manager in High Point, NC
A customer service team should put the customer’s needs and interest at the center of everything they do.
January 26, 2020
Customer Service Manager in San Francisco, CA
A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents.
January 20, 2020
Customer Service Manager in Newport News, VA
Walmart has a customer service department, which provides a medium through which customers’ complaints, questions; queries, demands, and suggestions can be collected and used to improve customer satisfaction.
Browse Related Job Categories With Customer Service Manager
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Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in the United States. The base salary for Customer Service Manager ranges from $84,617 to $108,018 with the average base salary of $95,134. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $89,727 to $118,260 with the average total cash compensation of $102,462.