How much does a Customer Service Manager make in the United States? The average Customer Service Manager salary in the United States is $98,084 as of August 27, 2023, but the range typically falls between $86,433 and $112,396. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Jobs with a similar salary range to Customer Service Manager : Network Management Consultant, Certified Nurse Practitioner, Licensed Midwife

Based on HR-reported data: a national average with a geographic differential
Customer Service Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Manager Salary $75,825 US August 27, 2023
25th Percentile Customer Service Manager Salary $86,433 US August 27, 2023
50th Percentile Customer Service Manager Salary $98,084 US August 27, 2023
75th Percentile Customer Service Manager Salary $112,396 US August 27, 2023
90th Percentile Customer Service Manager Salary $125,426 US August 27, 2023
25% $86,433 10% $75,825 90% $125,426 75% $112,396 $98,084 50%(Median) Didn’t find job title? Click
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Check out Customer Service Manager jobs in Ashburn, Virginia

Customer Service Specialist

Unique Industries - Blairs, VA

Customer Service Advisor

Cornerstone Staffing Solutions - Fairfax, VA

Customer Service & Sales Associate

Riverside Payments - Hampton, VA

Job Description for Customer Service Manager

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2023 View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in the United States. The base salary for Customer Service Manager ranges from $86,433 to $112,396 with the average base salary of $98,084. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $91,514 to $123,270 with the average total cash compensation of $105,550.
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Skills associated with Customer Service Manager: Escalation Management, Customer Service Help Desk Software, Service Request Management Process, Customer Interaction ...More

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