Discharge coordinator

The Discharge Coordinator, under the direction of the Case Manager, coordinates post-acute patient level of care needs (SNFs, Sub Acute, LTACH, Home Health Agencies, DME, etc) to facilitate a safe discharge of hospital patients, including barrier patients, to the appropriate setting, assuring continuity of care.

Notifies receiving facility of insurance information as needed. Responds effectively to questions and concerns expressed by patients and other staff and resolves identified problems.

Refers complex psychosocial issues to social workers. Performs basic reception functions to ensure smooth department operations.

Southern California Hospital at Hollywood is a 100-bed acute care facility and 24 / 7 urgent care with a mission and vision to provide compassionate healthcare accessible to everyone.

Southern California Hospital at Hollywood provides comprehensive, high-quality medical care. As an acute care facility, we have physicians and specialists on staff for the following : cardiology, pulmonology, internal medicine, psychiatry, orthopedics, hematology, endocrinology, podiatry, cardiothoracic vascular surgery, urology, plastic surgery, and more.

Coordinates discharge plans as directed by the case manager, i.e. placements, SNFs, Sub Acute, Home Healthcare, DME, LTACH.

Coordinates the progress of the discharge services requested with case managers, patients, families, physicians, other care providers and vendors to facilitate discharge plan and find necessary resources.

Notifies receiving facility of insurance information as needed, and processes referrals post-discharge. Effectively communicates on the progress of the discharge services requested.

Appropriately schedules, reschedules, cancels or confirms patient appointments in a timely manner to maximize scheduling for patient volume and in accordance with established authorizations.

Performs basic reception functions to ensure smooth office operations, including answering incoming calls, maintaining an accurate filing system, copying forms and documents, etc.

Effectively uses computer programs to obtain demographic information and register patients, accurately verifies insurance coverage, including Medical Group eligibility.

Accurately collects and documents all necessary and required information and activities.

Appropriately determines patient eligibility in relation to established program, insurance or contract standards.

Responds effectively to questions and concerns expressed by patients and other staff and resolves identified problems (registration, eligibility, billing or financial) in a timely manner.

Acts as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access.

Accurately prepares reports (volume and tracking) as needed or requested.

• Must demonstrate customer service skills appropriate to the job.
• Computer literacy and proficiency.
• Excellent written and verbal communication skills.
• Ability to establish and maintain effective working relationships within the organization.
• Ability to multitask and maintain a work pace appropriate to workload.
• Previous experience in an acute care setting preferred.
• High school degree or GED

Last updated : 2024-05-02