Operations Trainer

Altabank, the largest community bank in Utah, is hiring for Operations Trainer for the Utah County area. The ideal candidate is focused on providing the best customer service in every situation. They have a deep desire to develop others to become the best they can be. They also are able to pass on the skills, attitude and behavior needed to serve Altabank's clients. This person has a love for learning and the ability to teach complex processes and systems in a simple straight forward way.

DUTIES AND RESPONSIBILITIES:

• Facilitates learning programs/events to support the operations group and specifically the Relationship Bankers position, including: New hire training job skill, systems and product, and customer experience training
• Delivers training in both a classroom and virtual settings
• Help reconciles employee training data and reports via tracking system
• Conducts training needs assessments, including conferring with management and staff, to identify specific skill/knowledge gaps, training objectives, work situations, and changes in policies and procedures.
• Communicates with Operations Managers to identify topics or individuals that need additional training resources
• Continually updates material and ensures that it is consistent with Branch processes
• Identifies new learning content and methods that can impact employee knowledge growth
• Shadows and reverse shadows new hire

Schedule: Generally, Monday-Friday 9:00-5:00 with accommodations being given to matching new hires schedule. You will also need the ability to travel and train new hires within their home branch somewhere in the SLC, and occ in Utah County.

The entry-rate for this position is $19.00 /hour (calculated for American Fork, UT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

QUALIFICATIONS:

• Client first attitude with ability to adapt/respond to different types of characters

• Go the extra mile to engage customers

• More than a year of frontline teller and new accounts experience

• Ability to facilitate/deliver instructor-led training in person and via virtual platforms

• Self-motivated; strives for quality and researches new techniques

• Measures new hire progress and adjusts as needed to ensure timely proficiency

• Follow communication procedures, guidelines, and policies

• High school diploma or equivalent; college degree preferred

KNOWLEDGE, SKILL, ABILITY:

• Ability to work under minimal supervision and be self-directed with exceptional follow-through

• Experience with the following software and applications: Internal Frontline Banking Applications, Microsoft Office and Teams

• Strong client service, good listening, and ability to work well with a diverse group of internal customers

• Solid organizational and problem-solving skills with strong attention to detail

• Technical, able to manage and run virtual meeting software and internal banking systems

WORK ENVIRONMENT:

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

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COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.