IT Support Specialist II

Altek Electronics, a trusted source of electronic manufacturing services since 1972, is a comprehensive contract manufacturer serving a broad range of industries. We work with industry leaders supporting a complete product life cycle, from prototype through production and end of life. As a solutions provider with expertise in PCB layout and design, PCB assembly, and upper-level chassis, control panels, and cable & harness assembly, we manufacture products using LEAN manufacturing and Six Sigma principles. We use open communication to fulfill our mission of “Value through the eyes of the customer.” Delivering quality products on-time, Altek is certified to AS9100D, our operators are certified to IPC-610, IPC-620 and J-STD, we are ITAR compliant and a Veteran-Owned Small Business. Please visit our website for more detail and to meet our team. www.altekelectronics.com
Summary
Provides end user support for computer, application, system, device, access, and hardware issues. Works across the organization to improve existing Computer systems and helps design new tools to support the needs of the business.
Essential Duties and Responsibilities
Includes the following, other duties may be assigned:

• Manage security and functionality of various laptops, desktops and mobile devices.
• Provide day to day technical support to the office and remote employees.
• Install and maintain antivirus software protection to employee devices.
• Plan, design, implement and lead hardware and software installation projects.
• Analyze, test, and debug computer device systems to customize function areas.
• Maintain a thorough knowledge of personal computer hardware, PDA devices, Desktop Software,
• Support for physical and virtual servers.
• Manage active directory
• Add/remove users
• Perform tasks to ensure departmental and organizational demands are met.
• Review new developments and analyze reviews of computing technologies.
• Develop and maintain relationships with in-house users and executive staff as the internal end user employee.
• Work with IT Infrastructure team to set up and maintain existing framework environments and assist with changes.
• Maintain proficient knowledge of platforms, enterprise architecture domains, and cloud software solutions.

Knowledge and Skill Requirements

• Bachelor’s degree or equivalent education and work experience in Information Technology, Computer Science, or related technical disciplines.
• Six years or more of technical experience supporting users in a Windows environment
• Demonstrated experience with firewalls, routers, servers, and general network fundamentals.
• Ability to work independently and in a team environment with general direction provided by Manager.
• End-user training
• Desktop support
• General office software and hardware installation
• Excellent interpersonal, verbal and written communication skills
• Highly motivated Individual with the capability of handling multiple projects in a rapidly changing environment while still meeting goals and deadlines.

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Working Conditions*
Work involves occasional lifting of materials up to 30 pounds, under benches, stretching, squatting, sitting
EEO Statement
Altek Electronics, Inc. is an Equal Opportunity employer. Applicants are considered for all positions without regard to race, color, age, sex, marital status, national origin, veteran status, sexual orientation, or the presences of a non-job-related medical condition, disability, or handicap, however, current openings may involve ITAR restricted hiring practices, and all applicants must be aware of this requirement and are encouraged to consult the latest ITAR regulations regarding restrictions that my apply.

Job Type: Full-time