What are the responsibilities and job description for the Account Manager position at Altice USA?
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
The a4 Customer Success Team includes Account Management, Media Planning,and Accounts Receivable. Collaboratively, a4's Customer Success is focused on three primary objectives: Provide a great customer experience for our internal sales teams and external clients. Work side by side with sales to foster and build positive relationships with our customers. Ensure our customers' expectations are exceeded and they value us as a trusted partner.
- The Account Manager is a key role within Customer Success. Acting as the digital media subject matter expert, you are responsible for driving successful campaigns through strong partnership with our clients and internal partners. Account Managers are great collaborators, strong communicators, strategic thinkers, pay attention to the details and know how to get results for their clients. A comprehensive understanding of media planning, a strategic mindset, and a passion for building lasting client relationships will drive success in role.
- Serve as the client partner and advocate, developing smart media programs to achieve the clients' goals.
- Collaborate with cross-functional team members to execute campaigns and evaluate performance to ensure KPI's are achieved.
- Maintain extensive knowledge of the evolving digital and OTT advertising landscape, acting as a subject matter expert.
- Partner with all internal teams (Billing & Collections, Planning, Data & Analytics, etc.) to ensure smooth pitch to pay media buying experience for all Account Management clients.
- Be proactive and work with the buying team to identify, optimize and solve any campaign challenges.
- Provide reporting and invoicing for distribution to clients and internal teams.
- 2 years of experience in customer-facing or account management. Political and Public Affairs experience is a bonus
- Experience in digital and linear media (in AdTech, Analytics, CRM, Linear Media, Digital Media, OTT/CTV, Programmatic advertising and/or Social Media, 3rd Party tracking/tagging) with a successful track record in a high-growth, hands-on culture preferred
- Outstanding communication skills both written and interpersonal and the ability to convert complex ideas, strategies and quantitative data into simple messages;
- Exceptional written and verbal skills with meticulous attention to detail. Intellectually curious with a strong desire to learn and to better understand online interactions
- Self-motivated, organized and deadline-driven with the ability manage and support multiple projects simultaneously
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $77,112.00- $126,684.00/ year. The starting pay rate/range at time of hire for this position in Washington D.C.is $77,112.00- $126,684.00/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review ourfor further details.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
Salary : $77,112 - $126,684
