What are the responsibilities and job description for the Loan Servicing Specialist, Onalaska WI position at Altra Federal Credit Union?
Altra staff are being promoted and we have a need to fill a Loan Servicing Specialist position! Do you enjoy a challenge? How about learning new duties and tasks? What about collaborating with others to make efficiencies? If this sounds like an opportunity you’d enjoy, you should apply for the Loan Servicing Specialist position today!
Loan Servicing Specialists will be responsible for all servicing functions related to consumer, business, and real estate loan products, as well as credit card servicing functions. In this role you will work to coordinate within the Credit Services department and Credit Union to maximize the member experience and relationship within each department; work internal calls and activity request from branches and other departments, train and mentor co-workers, cross-train and take turn on a rotating Saturday schedule to handle teller/branch overrides and promote a collaborative work environment that continually strives to improve workflow, work relationships, efficiencies, quality of work and member and employee experiences.
A high school diploma, GED or HSED is required. Six (6) months of general loan servicing or related experience is preferred. Customer service experience is required. Must be highly knowledgeable in all aspects of Loan Servicing, documents, regulations, and compliance and must have a solid understanding of credit union polices, systems, documents, NCUA regulations, and other laws pertaining to loan servicing.
This position is full time, 40 hours a week, Monday through Friday between the hours of 8:00 a.m. and 5:30 p.m. The Loan Servicing Specialist position is located at the Operations Center in Onalaska, WI.
Pay and Benefits:
- Competitive starting rate of $17.00/hour, depending on experience
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
- Up to a 6% Employer-matched 401(k)
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts
Why join the Altra team?
- Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
- Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
- An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
- An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center!
Altra is proud to be a Great Place to Work® certified company three years in a row; 96% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!
Experience
Required
- Customer service experience is required.
Preferred
- Six (6) months of general loan servicing or related experience is preferred.
- Must be highly knowledgeable in all aspects of Loan Servicing, documents, regulations, and compliance and must have a solid understanding of credit union polices, systems, documents, NCUA regulations, and other laws pertaining to loan servicing.
Education
Required
- High School or GED or better
Job Type: Full-time
