What are the responsibilities and job description for the Call Center Agent position at ALWs Consulting?
We are seeking detail-oriented Call Center Agents to join our team. The ideal candidate will provide customer support, handle office tasks, and ensure the smooth operation of the call center.
**Duties:**
- Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
- Pinpoints needs for modification or changes in program design and administrative procedures.
- Records employee enrollment in benefits.
- Explains and interprets more complex aspects of company insurance programs to employees and dependents.
- Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
**Experience:**
- Organizational skills
- Office management tasks
- Customer service experience
- Administrative
- Call Center experience
- Proficiency in computerized systems
- Knowledge of benefit programs, company policies
Job Types: Full-time, Contract
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Application Question(s):
- Please provide your email address.
- Do you have any upcoming vacation planned? If so, what dates?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Benefit programs: 1 year (Preferred)
- Company policies: 1 year (Preferred)
Work Location: In person
Salary : $19
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