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How much does a Contact Center Representative II - Inbound make?

As of March 01, 2025, the average annual salary for a Contact Center Representative II - Inbound in the United States is $41,732. According to Salary.com, salaries can range from a low of $32,481 to a high of $54,368, with most professionals earning between $36,890 and $48,346.

Contact Center Representative II - Inbound Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $48,346 $4,029 $930 $23
Average $41,732 $3,478 $803 $20
25th Percentile $36,890 $3,074 $709 $18

Average Salary

25% $36,890 10% $32,481 90% $54,368 75% $48,346 $41,732 50%(Median) Didn’t find job title? Click
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How much does a Contact Center Representative II - Inbound make by hour, week, month, and year?

Salary.com provides you with accurate and diversified Contact Center Representative II - Inbound salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Contact Center Representative II - Inbound hourly pay, weekly pay, monthly pay and so on.

Last Updated on March 01, 2025
Last Updated on March 01, 2025

How Does Experience Level Affect a Contact Center Representative II - Inbound's Salary?

An entry-level Contact Center Representative II - Inbound with less than 1 year of experience earns about $39,640. With 1-2 years of experience, the average salary increases to $39,783. For 2-4 years of experience, the pay typically rises to $41,697. Senior-level professionals with 5-8 years of experience earn around $44,427, and those with over 8 years of experience can expect an average of $44,622.

Levels Salary
Entry Level Contact Center Representative II - Inbound $39,640
Intermediate Level Contact Center Representative II - Inbound $39,783
Senior Level Contact Center Representative II - Inbound $41,697
Specialist Level Contact Center Representative II - Inbound $44,427
Expert Level Contact Center Representative II - Inbound $44,622
$39,640 0 yr
$39,783 < 2 yrs
$41,697 2-4 yrs
$44,427 5-8 yrs
$44,622 > 8 yrs
Last Updated on March 01, 2025
Entry Level 5%
Mid Level 5%
Senior Level 0%
Top Level 6%
Experienced 7%
View as graph
Last Updated on March 01, 2025

How much does salary of Contact Center Representative II - Inbound vary from city to city?

Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.

For example, as of March 01, 2025:
  • In San Francisco, CA, the average yearly salary for a Contact Center Representative II - Inbound is $52,165.
  • In New York, NY, the average annual salary is $48,743.
  • In Boston, MA, a Contact Center Representative II - Inbound earns $46,781 per year.

What is the salary trend of Contact Center Representative II - Inbound?

As of March 01, 2025, our research reveals a significant shift in Contact Center Representative II - Inbound compensation over the past six years. For example, the median salary increased from $39,353 in 2023 to approximately $38,354 in 2024. (For a detailed analysis of Contact Center Representative II - Inbound salary trends, click here.)

Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.

Average Annual Salary of Contact Center Representative II - Inbound Over Time

2020
$???
2021
$???
2022
$???
$39,353
2023
$38,354
2024
$37,945
2025
2026
$???
Last Updated on March 01, 2025
2020
$???
2021
$???
2022
$???
2023
$39,353
2024
$38,354
2025
$37,945
2026
$???
Last Updated on March 01, 2025

Contact Center Representative II - Inbound Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $39,353
2024 $38,354
2025 $37,945
2026 View More
Last Updated on March 01, 2025

Job Openings of Contact Center Representative II - Inbound

Salary.com job board provides millions of Contact Center Representative II - Inbound information for you to search for. Click on search button below to see Contact Center Representative II - Inbound job openings or enter a new job title here.

Most Common Benefits for Contact Center Representative II - Inbound

Based on HR-reported data: a national average with a geographic differential
Base Salary 61.2%
Bonuses 5.5%
Social Security 5.1%
401k/403b 2.8%
Disability 1.3%
Healthcare 12.3%
Pension 3.6%
Time Off 8.2%
Core Compensation
Core Compensation Median % of Total
Base Salary $41,732 61.2%
Bonus $3,725 5.5%
Value of Benefits
Core Compensation Median % of Total
Social Security $3,477 5.1%
401K/403B $1,909 2.8%
Disability $909 1.3%
Healthcare $8,352 12.3%
Pension $2,455 3.6%
Time Off $5,595 8.2%
Total Compensation $68,154 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on March 01, 2025

What are the salaries of a Contact Center Representative II - Inbound with different levels of education?

Salaries for Contact Center Representative II - Inbound with a High School Diploma or Technical Certificate

According to our 100% employer reported salary sources the median salary for a Contact Center Representative II - Inbound with a High School Diploma or Technical Certificate is $38,855 - $41,697. Please try our salary wizard to explore how other factors like location, Years of experience and number of direct reports can impact your base pay and bonus.

Contact Center Representative II - Inbound Salaries by Degree Level

Last Updated on March 01, 2025
Typical Education for Contact Center Representative II - Inbound
Degree Level % of user with this level of education
No Diploma 2.0%
High School 41.4%
Associates 18.5%
Bachelors 33.3%
Masters 4.8%
Typical Education for Contact Center Representative II - Inbound
No Diploma 2.0%
High School 41.4%
Associates 18.5%
Bachelors 33.3%
Masters 4.8%
view as table

Contact Center Representative II - Inbound Salaries by Degree Level

Last Updated on March 01, 2025

What Am I Worth?

FAQ about Contact Center Representative II - Inbound

1. What is the average salary of a Contact Center Representative II - Inbound?

The average annual salary of Contact Center Representative II - Inbound is $41,732. In case you are finding an easy salary calculator, the average hourly pay of Contact Center Representative II - Inbound is $20; the average weekly pay of Contact Center Representative II - Inbound is $803; the average monthly pay of Contact Center Representative II - Inbound is $3,478.

2. Where can a Contact Center Representative II - Inbound earn the most?

A Contact Center Representative II - Inbound's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Representative II - Inbound earns the most in San Jose, CA, where the annual salary of a Contact Center Representative II - Inbound is $52,373.

3. What is the highest pay for Contact Center Representative II - Inbound?

The highest pay for Contact Center Representative II - Inbound is $54,368.

4. What is the lowest pay for Contact Center Representative II - Inbound?

The lowest pay for Contact Center Representative II - Inbound is $32,481.

5. What are the responsibilities of Contact Center Representative II - Inbound?

Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative II - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Inbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience.

6. What are the skills of Contact Center Representative II - Inbound

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.)

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

About Our Data

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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The average salary for a Contact Center Representative II - Inbound is $41,732 per year in the United States, updated at March 01, 2025.
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