The salary of a Contact Center Representative II - Inbound in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of March 01, 2025, the average annual salary for a Contact Center Representative II - Inbound in the United States is $41,732. According to Salary.com, salaries can range from a low of $32,481 to a high of $54,368, with most professionals earning between $36,890 and $48,346.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $48,346 | $4,029 | $930 | $23 |
| Average | $41,732 | $3,478 | $803 | $20 |
| 25th Percentile | $36,890 | $3,074 | $709 | $18 |
An entry-level Contact Center Representative II - Inbound with less than 1 year of experience earns about $39,640. With 1-2 years of experience, the average salary increases to $39,783. For 2-4 years of experience, the pay typically rises to $41,697. Senior-level professionals with 5-8 years of experience earn around $44,427, and those with over 8 years of experience can expect an average of $44,622.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Representative II - Inbound | $39,640 |
| Intermediate Level Contact Center Representative II - Inbound | $39,783 |
| Senior Level Contact Center Representative II - Inbound | $41,697 |
| Specialist Level Contact Center Representative II - Inbound | $44,427 |
| Expert Level Contact Center Representative II - Inbound | $44,622 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 0% |
| Top Level | 6% |
| Experienced | 7% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Contact Center Representative II - Inbound compensation over the past six years. For example, the median salary increased from $39,353 in 2023 to approximately $38,354 in 2024. (For a detailed analysis of Contact Center Representative II - Inbound salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Contact Center Representative II - Inbound information for you to search for. Click on search button below to see Contact Center Representative II - Inbound job openings or enter a new job title here.
Here are companies hiring for Contact Center Representative II - Inbound and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $41,732 | 61.2% | ||
| Bonus | $3,725 | 5.5% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,477 | 5.1% | ||
| 401K/403B | $1,909 | 2.8% | ||
| Disability | $909 | 1.3% | ||
| Healthcare | $8,352 | 12.3% | ||
| Pension | $2,455 | 3.6% | ||
| Time Off | $5,595 | 8.2% | ||
| Total Compensation | $68,154 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 2.0% |
| High School | 41.4% |
| Associates | 18.5% |
| Bachelors | 33.3% |
| Masters | 4.8% |
What Am I Worth?
The average annual salary of Contact Center Representative II - Inbound is $41,732. In case you are finding an easy salary calculator, the average hourly pay of Contact Center Representative II - Inbound is $20; the average weekly pay of Contact Center Representative II - Inbound is $803; the average monthly pay of Contact Center Representative II - Inbound is $3,478.
A Contact Center Representative II - Inbound's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Representative II - Inbound earns the most in San Jose, CA, where the annual salary of a Contact Center Representative II - Inbound is $52,373.
The highest pay for Contact Center Representative II - Inbound is $54,368.
The lowest pay for Contact Center Representative II - Inbound is $32,481.
Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative II - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Inbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience.
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Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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