How much does a Contact Center Representative II - Inbound make in the United States? The average Contact Center Representative II - Inbound salary in the United States is $40,690 as of April 24, 2024, but the range typically falls between $35,968 and $47,138. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative II - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II - Inbound Salary $31,670 US April 24, 2024
25th Percentile Contact Center Representative II - Inbound Salary $35,968 US April 24, 2024
50th Percentile Contact Center Representative II - Inbound Salary $40,690 US April 24, 2024
75th Percentile Contact Center Representative II - Inbound Salary $47,138 US April 24, 2024
90th Percentile Contact Center Representative II - Inbound Salary $53,008 US April 24, 2024
25% $35,968 10% $31,670 90% $53,008 75% $47,138 $40,690 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative II - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 17.16%
Microsoft Office 1.75%
Promotion 1.2%
Others 79.89%

Job Description for Contact Center Representative II - Inbound

Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative II - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Inbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative II - Inbound
  • Mass Markets - JobID: 39948 [Sales Agent / Sales Rep / Salesperson] As a Call Center Sales Representative at Mass Markets, you'll: Handle inbound and outbo...
    - 2 Days Ago
  • Mass Markets - JobID: 39947 [Sales Agent / Sales Rep / Salesperson] As a Call Center Sales Representative at Mass Markets, you'll: Handle inbound and outbo...
    - 2 Days Ago
  • Mass Markets - JobID: 40451 [Sales Agent / Sales Rep / Salesperson] As a Call Center Sales Representative at Mass Markets, you'll: Handle inbound and outbo...
    - 5 Days Ago
  • Apply for Job. Job ID. 359595. Location. Twin Cities. Job Family. LR-Clerical. Full/Part Time. Full-Time. Regular/Temporary. Regular. Job Code. 1815. Emplo...
    - 4 Days Ago
  • Apply for Job. Job ID. 359595. Location. Twin Cities. Job Family. LR-Clerical. Full/Part Time. Full-Time. Regular/Temporary. Regular. Job Code. 1815. Emplo...
    - 4 Days Ago

Career Path for Contact Center Representative II - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II - Inbound, the upper level is Contact Center Representative III - Inbound and then progresses to Inbound Contact Center Supervisor.

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Contact Center Representative II - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative II - Inbound, the highest Contact Center Representative II - Inbound salary is in San Francisco, CA, where the Contact Center Representative II - Inbound salary is 25.0% above. The lowest Contact Center Representative II - Inbound salary is in Miami, FL, where the Contact Center Representative II - Inbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Contact Center Representative II - Inbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
35968
47138
40690

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
38724
51793
44321
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II - Inbound in the United States. The base salary for Contact Center Representative II - Inbound ranges from $35,968 to $47,138 with the average base salary of $40,690. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $38,724 to $51,793 with the average total cash compensation of $44,321.
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35968
47138

 

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Skills associated with Contact Center Representative II - Inbound: Customer Relationship Management (CRM) software, Customer Support Policies, Standards and Procedures, Inbound Call Tracking Software, Service Operations ...More

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Contact Center Representative II - Inbound Salary in United States
Contact Center Representative II - Inbound Salary Graph, Regional Distribution and Summary