Contact Center Representative II - Inbound Salary in the United States

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Contact Center Representative II - Inbound Salary

How much does a Contact Center Representative II - Inbound make in the United States? The average Contact Center Representative II - Inbound salary in the United States is $36,244 as of April 26, 2022, but the range typically falls between $32,166 and $40,550. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits
Based on HR-reported data: a national average with a geographic differential
View as graph View as table
25% $32,166 10% $28,453 90% $44,472 75% $40,550 $36,244 50%(Median)

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Job Description for Contact Center Representative II - Inbound

Contact Center Representative II - Inbound answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative II - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Additionally, Contact Center Representative II - Inbound typically reports to a supervisor or manager. The Contact Center Representative II - Inbound gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2022 Salary.com)... View full job description

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Contact Center Representative II - Inbound Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Representative II - Inbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
32166
40550
36244

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
33746
44504
38763
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II - Inbound in the United States. The base salary for Contact Center Representative II - Inbound ranges from $32,166 to $40,550 with the average base salary of $36,244. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,746 to $44,504 with the average total cash compensation of $38,763.
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32166
40550

 

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Skills associated with Contact Center Representative II - Inbound: Service Management, Customer Relationship Management (CRM) software, VoIP Software, Service Desk Management ...More

Recently searched companies with related titles : Home Depot Inc. Call Center Customer Service Representative-Inbound

Salary estimation for Contact Center Representative II - Inbound at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM INC, WILLIAMS SONOMA INC

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